Infrastructure Support Engineer (MY)

NTC Integration Pte Ltd; Kuala Lumpur; On-site; MYR 73,000 - 106,000; Full time

Job summary

NTC Integration Pte Ltd in Kuala Lumpur is seeking an Infrastructure Support Engineer to perform routine infrastructure operations, monitor performance, and support on-call incidents around the clock. You will work with a team, configure computing environments, maintain documentation, and assist with upgrades and security measures while adhering to defined procedures.

Candidates should have 2–3 years of experience in Windows/Linux server environments, AD, virtualization (VMware/Hyper-V), and

Qualifications

• Diploma or degree in Computer Science or IT with 2–3 years of deployment and maintenance experience.
• Experience administering Microsoft Server, SQL Server, and Reporting Services.
• Experience in virtualization (VMware, Hyper-V) and AD/RDS troubleshooting.
• Experience with Microsoft 365 and end-user computing support is preferred.
• Exposure to networking, security, and incident handling is beneficial.

Responsibilities

• Perform routine checks on infrastructure operations according to IT standards.
• Assist in monitoring daily infrastructure traffic and performance.
• Configure infrastructure and related environments (hardware, software).
• Maintain documentation of maintenance procedures and tests.
• Support upgrades, testing, and scheduled changes to infrastructure.
• Coordinate deployment of new or upgraded infrastructure.
• Act as first point of contact for infrastructure incidents and escalate when needed.
• Document incidents and resolution steps in management systems.
• Help develop service level objectives and track metrics.

Skills

Communication skills

Team player

Self-motivated

Problem-solving

Adaptability

Education

Diploma/Degree in Computer Science or IT

Tools

VMware

Microsoft Hyper-V

SQL Server

Microsoft 365

Active Directory

RDS

Job description

The Infrastructure Support Engineer performs routine infrastructure operations and maintenance activities. He/She assists with monitoring infrastructure performance. He checks for problems in existing systems and modifies work processes by following defined procedures, processes and quality standards. He is required to be on standby with on-call availability with varied shifts including nights, weekends and holidays.

He works in a team setting and is proficient in infrastructure systems and network-related tools and techniques required by the organisation. He is also familiar with the relevant software platforms on which the database is deployed.

The Infrastructure Support Engineer is able to solve issues quickly and effectively as they arise. He is able to methodically identify the cause of the issue, evaluate it and develop a solution in collaboration with the team. He is able to communicate effectively and displays high service level standards.

RESPONSIBILITIES:

• Perform routine checks on infrastructure operations activities in accordance with the IT Operations standards and procedures
• Assist with monitoring daily infrastructure traffic and performance
• Configure infrastructure and related computing environments such as computer hardware, systems software, applications software
• Maintain documentation of maintenance and optimisation procedures and tests
• Perform minor infrastructure repairs in accordance with design or installation specifications
• Assist with infrastructure testing, ongoing optimisation or changes, and scheduled upgrades and updates
• Coordinate the deployment of new and/or upgraded infrastructure

Resolve infrastructure-related problems and issues:

• Act as the first point of contact for infrastructure-related incidents
• Assist with problem identification and resolution
• Escalate unresolved infrastructure-related incidents for resolution
• Documents incidents and track resolution in management systems
• Document solutions to common infrastructure-related incidents

Oversee service level agreements and service improvements:

• Assist in developing service-level objectives and targets
• Maintain logs of service level performance metrics
• Suggest improvements for procedures and controls to enhance performance and client satisfaction
• Identify recurring incidents and potential issues for senior management

QUALIFICATION & EXPERIENCE:

• Diploma/Degree in Computer Science or IT, or with at least 2-3 years of experience in deploying and maintaining Server, Storage and Backup solution in Windows & Linux environment.
• Experience in administration of Microsoft Server, SQL Server, Reporting Server.
• Experience in administration of Virtualization environment (VMware and Microsoft Hyper-V).
• Experience in administration of AD, RDS and System Troubleshooting.
• Experience in administration of Email System (Microsoft 365) and Troubleshooting.
• Experience in administration of End User Computing (EUC) and Troubleshooting.
• Experience in administration of networking / perimeter network security / WAN connectivity.
• Experience in Cyber Security such as discovering vulnerabilities and risk in the environment, monitoring network performance and ensuring hardware and software applications are updated.

SKILLS AND ATTRIBUTES:

• Good interpersonal and communication skills, high adaptability and positive attitude are expected.
• A team player with determination to drive to excel.
• Self-motivated with a strong drive to succeed.