End-User IT Support Supervisor – Hardware & Systems

Malaysia Marine & Heavy Engineering

Pasir Gudang

On-site

MYR 48,000 - 72,000

Full time

14 hours ago

Be an early applicant

Application generator

Get a reply from this employer — a resume and cover letter tailored to exactly what they’re hiring for.

Get past ATS filters

Job summary

Malaysia Marine & Heavy Engineering seeks an IT Supervisor to diagnose, repair, and maintain hardware and software to keep systems running smoothly. You will install and configure hardware, software, and networks, and provide frontline technical support for staff.

Responsibilities include setting up new user accounts, testing new technologies, and supporting ICT projects. You will monitor desktops/laptops, track assets, and ensure SLA tickets are resolved promptly while complying with HSE

Qualifications

Diploma or Certificate in IT required.
1–3 years IT experience minimum.
Experience with Attendance System is a plus.

Responsibilities

Install and configure hardware, software, networks, printers, and scanners.
Respond promptly to service issues and requests.
Provide technical support across the company, in person or over the phone.
Set up user accounts for new employees.
Test new technologies as needed.
Troubleshoot MMHE computers and devices when required.
Repair or replace equipment as necessary.
Support internal ICT projects and programs.
Complete assigned tasks within the given timelines.
Assist with MMHE events by providing technical support and equipment when needed.
Monitor and maintain MMHE desktops and laptops, ensuring they are in good condition.
Help track and manage ICT assets, updating asset movements.
Ensure all service tickets are resolved within the SLA timeline.
Address and resolve user issues within the set timeframe.
Ensure users have a positive experience with ICT support.
Comply with HSE requirements in all related work.