Student Success & Enrolment Specialist

Brighten; Kuala Lumpur; On-site; MYR 18,000 - 30,000; Full time

Job summary

Brighten, a Malaysia-based education services firm, is seeking a Student Success & Enrolment Executive to guide prospective students through their learning journey and ensure an exceptional experience. The role combines advisory, administrative, and coordination tasks, with a strong focus on enrolment and ongoing engagement.

Ideal candidates are fresh graduates or those with related experience in sales, customer service, or education, and fluent in English, Mandarin, and Bahasa Malaysia.

Qualifications

• Fresh graduates are encouraged to apply.
• Experience in sales, customer service, marketing, education, or account management is an advantage.
• Able to communicate in English, Mandarin, and Bahasa Malaysia.

Responsibilities

• Respond to enquiries from prospective students and provide course recommendations based on their learning goals.
• Guide students through the enrolment process and support them throughout their learning journey.
• Build strong relationships with students and encourage continued learning.
• Coordinate class schedules, student registrations, and learning materials.
• Ensure smooth communication between trainers and students.
• Assist in workshop, event, and programme coordination.
• Capture photos and videos during workshops and events.
• Support social media content creation and marketing activities.
• Maintain accurate student records and prepare enrolment reports.
• Assist with daily operational, administrative, and ad hoc tasks.

Skills

Customer service

Sales

Marketing

Communication

Interpersonal skills

Tools

Microsoft Office

Google Workspace

Social media management tools

Video editing basics

Job description

Brighten, a Malaysia-based education services firm, is seeking a Student Success & Enrolment Executive to guide prospective students through their learning journey and ensure an exceptional experience. The role combines advisory, administrative, and coordination tasks, with a strong focus on enrolment and ongoing engagement.

Ideal candidates are fresh graduates or those with related experience in sales, customer service, or education, and fluent in English, Mandarin, and Bahasa Malaysia.