Student Advisor (Mandarin Speaker)

ELS; Petaling Jaya; On-site; MYR 30,000 - 60,000; Full time

Job summary

ELS is seeking a results-driven Student Advisor to join the Enrolment & Admissions team in Malaysia. You will guide prospective students through the enrolment journey, build relationships, and identify new business opportunities to hit monthly targets.

You will work on-site at our Damansara Perdana headquarters, engaging with Mandarin-speaking clients and collaborating with a diverse international education team. Immediate availability preferred.

Qualifications

• Diploma, degree, or professional qualification in Sales, Marketing, Business, Education, or related field.
• 1–2 years of sales experience; education sector experience is a plus.
• Fluency in English and Mandarin, both spoken and written.
• Excellent verbal and written communication skills.
• Strong presentation, negotiation, persuasion, and closing abilities.
• Customer-focused, confident, resilient and able to handle rejection.
• Good time management and organisational skills.
• Proficient in Microsoft Office.
• Experience with CRM systems, especially HubSpot, is advantageous.

Responsibilities

• Manage and nurture prospective student enquiries from initial contact through to enrolment.
• Build strong relationships with prospective students and deliver excellent customer experience.
• Conduct sales consultations, present programmes and confidently close enrolments.
• Achieve and exceed monthly sales and enrolment targets.
• Maintain knowledge of ELS programmes, services and enrolment processes.
• Prepare and deliver engaging presentations to prospective students.
• Identify new sales opportunities and contribute to recruitment initiatives.
• Update and maintain lead and customer information in the CRM system.
• Monitor, report on sales activities, pipeline progress and results.
• Follow up consistently to maximise conversion opportunities.
• Oversee sales administration and enrolment documentation.
• Participate in training and development activities to enhance sales and communication skills.

Skills

Sales experience

Communication

Customer focus

Presentation skills

Negotiation

Closing skills

Time management

Microsoft Office

HubSpot CRM

English

Mandarin

Results-oriented

Education

Degree in Sales/Marketing/Business/Education

Tools

HubSpot CRM

Job description

We are looking for a results-driven and customer-focused Student Advisor to join our Enrolment & Admissions team.

In this role, you will be responsible for guiding prospective students through their enrolment journey, building strong relationships with potential students, identifying new business opportunities, and achieving monthly enrolment and enrolment targets.

You will work closely with prospective students and clients from diverse backgrounds, making this an excellent opportunity for someone who enjoys sales, relationship-building, and working in an international education environment.

Key Responsibilities

• Manage and nurture prospective student enquiries from initial contact through to enrolment.
• Build strong relationships with prospective students while delivering an excellent customer experience.
• Conduct sales consultations and appointments, present suitable programmes, and confidently close enrolments.
• Achieve and exceed monthly sales and enrolment targets.
• Maintain strong knowledge of ELS programmes, services, and enrolment processes.
• Prepare and deliver engaging presentations to prospective students.
• Identify new sales opportunities and contribute to student recruitment initiatives.
• Maintain accurate lead and customer information in the CRM system.
• Monitor and report on sales activities, pipeline progress, and results.
• Follow up consistently and effectively to maximise conversion opportunities.
• Manage sales administration and ensure all enrolment documentation and records are completed accurately.
• Participate in training, coaching, and professional development activities to continuously improve sales and communication skills.

What We're Looking For

• Diploma, degree, or professional qualification in Sales, Marketing, Business, Education, or a related field.
• 1–2 years of sales experience; experience in the education sector is an advantage.
• Strong proficiency in English and Mandarin, both spoken and written, as the role involves regular engagement with Mandarin-speaking clients.
• Excellent verbal and written communication skills.
• Strong presentation, negotiation, persuasion, and closing skills.
• Customer-focused, confident, resilient, and comfortable handling rejection.
• Strong time management, organisation, and follow-up skills.
• Proficient in Microsoft Office.
• Experience with CRM systems, particularly HubSpot, is an advantage.
• Adaptable and open to learning new sales approaches, tools, and strategies.
• Creative and solution-oriented when addressing customer needs and concerns.
• Positive, proactive, and highly results-oriented, with a strong commitment to delivering quality service before and after the sale.

Working Conditions

• Based at ELS Headquarters, Damansara Perdana.
• This is a fully on-site position with no work-from-home arrangement.
• Some local travel may be required.
• Immediate availability preferred.

Why Join Us?

If you are passionate about sales, education, and making a difference in students' journeys, this is an opportunity to grow your career in an international education environment while working with a diverse customer base.