Student Services (Head)

Randstad Malaysia; Kuala Lumpur, Seremban; On-site; MYR 120,000 - 160,000; Full time

Job summary

Randstad Malaysia is representing a university college in Malaysia to seek a Head of Student Services. You will guide and inspire learners on their path to securing places at leading universities and mentor students toward ambitious goals.

As Head of Student Services, you will lead registration, student records governance, welfare reporting, and disciplinary frameworks, working with the University Relations Department and Academic Office to advance initiatives in alumni relations, scholarships,

Qualifications

• Lead and manage overall student services operations and annual budgets.
• Coordinate student registration and induction programmes.
• Manage student databases and welfare reports with confidentiality.
• Enforce conduct codes and provide pastoral support alongside staff.
• Coordinate regulatory documentation and accreditation efforts (MyQuest, MOHE, MQA).

Responsibilities

• Oversee the student campus experience and operations.
• Drive registration, records governance, and welfare initiatives.
• Collaborate with University Relations, Academic Office, and Principal's Office on key programs.
• Support alumni relations, scholarships, and holistic student development.
• Ensure compliance with external regulatory requirements and reporting.

Skills

Leadership

Operations management

Budget management

Registration coordination

Student wellbeing

Regulatory compliance

Education

Bachelor's degree

Job description

about the company

We are representing a university college in Malaysia to seek for a Head of Student Services. In this role, you will guide and inspire highly motivated learners on their path to securing places at the world's leading universities. We are looking for committed professionals who can deliver outstanding instruction and provide the mentorship necessary for our learners to achieve their ambitious goals.

about the job

As the Head of Student Services, you will hold accountability for the student campus experience. You will drive excellence across crucial operational functions, including registration, data-driven student records governance, and student disciplinary frameworks. You will work in lockstep with the University Relations Department, Academic Office, and Principal’s Office to co-steer critical initiatives in alumni relations, scholarship administration, and holistic student development.

qualifications and skills

• Ability to lead and manage overall student services operations, develop strategic departmental plans, manage performance evaluations, and direct the yearly operational budget and expenditures.
• Skill in coordinating student registration, and induction programmes, while overseeing complex campus accommodation setups and liaising with facilities maintenance.
• Expertise in managing student databases, maintaining secure personal and disciplinary records, and compiling comprehensive welfare and compliance reports for parents, sponsors, and management.
• Strong capability in enforcing student codes of conduct, managing disciplinary matters, and providing compassionate emotional, academic, and pastoral support alongside residential staff.
• Specialized skill in coordinating institutional documentation and liaison efforts to satisfy external regulatory requirements and accreditations, including MyQuest, MOHE, and MQA.

experience

3 years

skills

Head of student services department, registration, student records, student well-being

qualifications

no additional qualifications required

education

Bachelor Degree