MANAGER, STUDENT EXPERIENCE & ALUMNI

KPJ Healthcare University; Malaysia; On-site; MYR 50,000 - 70,000; Full time

Job summary

KPJ Healthcare Berhad in Malaysia seeks a Student Success & Talent Lead to drive student development, leadership, and employability initiatives; develop support systems to boost wellbeing, retention, and success; coordinate activities with faculties to strengthen student experience.

The role also covers residential facilities oversight, alumni engagement, and admin planning; requires a Bachelor’s degree and 5–8 years in relevant fields; offers collaboration across departments to shape student

Qualifications

• Bachelor’s degree required in education or related field; Master’s degree is an advantage.
• 5–8 years of experience in student affairs, higher education management, residential services, or alumni relations.
• Strong leadership, communication, and stakeholder engagement skills.
• Experience in managing student development programmes and operational functions is preferred.

Responsibilities

• Lead student success, talent development, and engagement initiatives.
• Oversee residential facilities and student wellbeing programs.
• Engage alumni and industry partners to support student development.
• Coordinate departmental planning, budgeting, and compliance.

Skills

Leadership

Student Engagement

Stakeholder Relations

Communication

Organizational Skills

Strategic Planning

Problem-Solving

Education

Bachelor’s degree in Education/Management/Student Affairs/HRM

Master’s degree preferred

Job description

Job Description

Student Success & Talent Lead initiatives related to student development, leadership, talent enhancement and student engagement programmes. Develop support systems to enhance student wellbeing, retention, and success. Coordinate student activities, leadership programmes, and employability initiatives. Collaborate with faculties and departments to strengthen student support services and experience.

Student Residential & Facilities

Oversee student residential management, accommodation services, and related facilities. Ensure a safe, conducive, and student-friendly residential environment. Coordinate maintenance, facility operations, and service improvements for student facilities. Manage residential policies, student welfare matters, and operational compliance.

Alumni & Stakeholder Engagement

Strengthen alumni relations and engagement programmes to foster lifelong connections with the University. Develop strategic collaborations with industry, community, and external stakeholders for student and alumni development initiatives. Organize alumni networking, outreach, and engagement activities.

Management & Administration

Manage departmental planning, budgeting, reporting, and resource allocation. Ensure compliance with University policies and relevant regulations. Monitor departmental performance and implement continuous improvement initiatives.

Job Requirement: Qualifications & Requirements

Bachelor’s Degree in Education, Management, Student Affairs, Human Resource Management, or related field. Master’s Degree is an added advantage. Minimum 5–8 years of experience in student affairs, higher education management, residential services, or alumni relations. Strong leadership, communication, stakeholder engagement, and organisational skills. Experience in managing student development programmes and operational functions is preferred.

Key Competencies

• Leadership and Team Management
• Student Engagement and Development
• Stakeholder and Alumni Relations
• Communication and Interpersonal Skills
• Operational and Facilities Management
• Problem-Solving and Decision-Making
• Strategic Planning and Coordination

KPJ Healthcare Berhad is founded on the vision of being the preferred healthcare provider in the region. We are focused on delivering world‑class quality healthcare services throughout our regional footprint across 5 countries, namely Malaysia, Indonesia, Thailand, Bangladesh, and Australia. We are in search of remarkable people to join us in exploring and discovering better healthcare solutions together. Whether you are a student, a graduate, or an experienced professional, discover the impact you could make with a career at KPJ.