Senior Education Advisor

HELP University; Malaysia; On-site; MYR 36,000 - 72,000; Full time

Job summary

HELP University is seeking a proactive Campus Recruitment & Operations Associate in Malaysia to support student enrolment and campus services. You will engage with prospective students and parents, guide applicants through admissions, and monitor enrolment trends while coordinating between sales, reception, and academic teams.

You will also assist in organizing events, open days, and student engagement initiatives, supporting the Campus Manager in leading teams and ensuring compliance with

Qualifications

• Bachelor's degree in business or a related field.
• 3-5 years in sales and marketing, preferably in education.
• Strong English and Bahasa Melayu; Mandarin helpful.
• Excellent sales and customer service with negotiation skills.
• Strong organization and attention to detail.
• Proficient with Microsoft, CRM or related software.

Responsibilities

• Assist in implementing sales strategies to drive enrolment and retention.
• Engage with prospective students and parents, detailing programs, scholarships and career paths.
• Support the admission process with timely responses and a seamless application experience.
• Monitor enrolment trends, inquiries and conversion rates.
• Oversee daily front-office and reception activities for a welcoming environment.
• Coordinate between sales, reception, and academic teams for a positive student experience.
• Assist in organizing campus events, open days and student engagement initiatives.
• Support the Campus Manager in leading and mentoring the sales and reception teams.
• Help monitor team performance and provide constructive feedback.
• Ensure adherence to institutional policies and Malaysian Higher Education regulations.
• Maintain records of student applications, inquiries and operational data.
• Prepare reports on sales performance, admissions progress and event outcomes.
• Assist in marketing campaigns and promotional events to boost brand visibility.
• Represent the institution at education fairs and recruitment events.

Skills

Sales

Customer service

Communication

English

Bahasa Melayu

Negotiation

CRM

Event coordination

Microsoft Office

Team collaboration

Education

Bachelor's degree in business or related field

Tools

CRM software

Microsoft Office

Job description

KEY RESPONSIBILITIES:

1.Student Recruitment (New student - Undergraduate)

• a. Assist in implementing effective sales strategies to drive student enrolment and retention.
• b. Engage with prospective students and parents, providing detailed information on programs, scholarships, and career pathways.
• c. Support the admission process, ensuring mely responses to inquiries and a seamless application experience.
• d. Monitor and report on enrolment trends, student inquiries, and conversion rates.

2. Campus Operations & Administration

• a. Oversee daily front-office and reception activities, ensuring a welcoming and efficient environment for students and visitors.
• b. Ensure smooth coordination between the sales, reception, and academic teams for a positive student experience.
• c. Assist in organizing and executing campus events, open days, and student engagement initiatives.

3. Team Support & Development

• a. Support the Campus Manager in leading and mentoring the sales and reception on teams.
• b. Help monitor team performance, providing constructive feedback and guidance to improve results.

4. Compliance and Standards

• a. Ensure adherence to institutional policies and Malaysian Higher Education regulations in all recruitment and enrolment activities.
• b. Maintain accurate records of student applications, inquiries, and operational data.
• c. Assist Campus Manager to prepare reports on sales performance, admissions progress, and event outcomes.

5. School Marketing

• a. Support the execution of marketing campaigns, education fairs, and promotional events to enhance brand visibility.
• b. Represent the institution at education fairs, exhibitions, and other recruitment events to promote its offerings.

PREFERRED QUALIFICATION, EXPERIENCE AND JOB COMPETENCIES:

MinimumAcademicQualification

1. Candidates mustpossessat least abachelor'sdegree inbusinessor a related field.

Experience

• 1.Candidates with3-5 yearsof working experience insales and marketing, preferably inthe education industry.

Core Competencies

• 1.Good command of spoken and written EnglishandBahasaMelayu.ProficiencyinMandarin andother dialects will be an added advantage.
• 2.Excellent sales and customer service skills with proven negotiation skills.
• 3.Strong organization skills and attention to detail.
• 4.Able to thrive in a fast-paced environment and able to work under pressure.
• 5.Proficiencywith Microsoft, CRM or related software.