Administration Assistant

SERI BOTANI INTERNATIONAL SCHOOL SDN BHD; Ipoh; On-site; MYR 42,000 - 65,000; Full time

Job summary

SERI BOTANI INTERNATIONAL SCHOOL SDN BHD is seeking an Admissions Officer to manage student enrollment, respond to inquiries, and coordinate placement assessments. You will prepare admission documents, maintain registration databases, and support events such as Open Day.

The role requires a Diploma/Bachelor in Business Administration or related field, 4–5 years in admissions or student services, and strong English/Bahasa Malaysia communication skills. Mandarin is an advantage.

Qualifications

• Diploma/Bachelor in Business Administration, Management, Marketing or related field.
• 4–5 years of Admissions, Student Services, Administration experience; international school experience is an advantage.
• Good understanding of student admission procedures and MOE regulations is preferred.
• Excellent interpersonal, communication and customer service skills.
• Proficiency in English and Bahasa Malaysia; Mandarin is a plus.
• Proficient in MS Office (Excel) and student information systems.
• Strong organizational skills with the ability to manage multiple tasks and deadlines.

Responsibilities

• Explain admission procedures, curriculum and fees to prospective parents.
• Respond to enrolment inquiries by telephone and email in a courteous, timely manner.
• Arrange placement assessments and ensure student information registration is complete.
• Prepare Acceptance Letters and Admission Contracts.
• Maintain a database of new student registrations and update management reports.
• Support Open Day and other enrolment events.
• Handle government-related documentation for MOE, immigration, and MOFA.
• Prepare documents for verification, bank accounts, and travel attestations.
• Monitor and maintain government approvals and related records.

Skills

Admissions

Customer service

Communication

Multitasking

Interpersonal skills

Discretion

Education

Diploma / Bachelor in Business Admin

Tools

MS Office

Excel

Student information system

Job description

To meet with prospective parents: explain admission procedures, curriculum and fees structure. Ensure all admission documentation is completed effectively.

To respond to all enrolment inquiries, telephone calls and email courteously and in a timely manner.

To arrange placement assessments as required and ensure student information are completed proceed.

To prepare the Acceptance Admission Letters and Contract.

To manage the maintenance of a database of all new registration of all students.

To update all reports for the Management.

To update and maintain the student information database ensuring that up to date information is available on a daily basis.

To support school roadshows, “Open Day” and other events for student enrolment.

To undertake any other tasks as directed by the Superior/Management as and when required.

Government related matter

To prepare immigration documents for student pass/dependent pass/special pass/termination of pass etc for MOE, immigration, agents, MOFA

To prepare documents for verification, bank account opening, student attestation for travelling overseas.

To support the renewal KDN- Ministry of Internal Affairs approval.

To prepare and submit MOE approval for foreign students’ intake.

To monitor and update the government database input.

To deal as and when required to visit and document submission to the government offices for related school matters.

Requirements

Candidate must possess at least a Diploma / Bachelor’s Degree in Business Administration, Management, Marketing or a related field.

Minimum 4–5 years of relevant experience in Admissions, Student Services, Administration or a related field. Experience in an international school setting will be an added advantage.

Good understanding of student admission procedures, enrolment processes and documentation.

Knowledge of government procedures relating to student passes, immigration requirements and MOE regulations will be an advantage.

Possess excellent interpersonal, communication and customer service skills, particularly when dealing with parents and students.

Positive work attitude, resourceful and detail-oriented.

Disciplined with professional work etiquette.

Good command of written and spoken English and Bahasa Malaysia. Proficiency in Mandarin will be an added advantage.

Computer literate and proficient in Microsoft Office, particularly Excel, and student information management systems.

Strong organisational skills with the ability to manage multiple tasks, maintain accurate records and meet deadlines.

Able to work independently, adapt to a fast-paced environment and demonstrate strong work commitment.

High level of integrity and ability to maintain confidentiality of student and parent information.

Good problem-solving, critical thinking and decision-making skills.

Possess a patient, approachable and service-oriented disposition.