Academic & Operations Manager

Polymorph Recruitment; Kuala Lumpur; Presencial; MYR 67.000 - 89.000; Jornada completa

Descripción de la vacante

Polymorph Recruitment client in the education sector seeks an Academic & Operations Manager based at Megan Avenue II, Kuala Lumpur. You will oversee academic delivery and day-to-day operations, coordinating with teams in Malaysia, Singapore and China to ensure MUET-aligned curriculum and exam processes.

Responsibilities include managing class schedules, facilities and staff, supervising teaching quality, handling student lifecycle from enrolment to retention, and tracking KPIs for management

Formación

• Bachelor's degree in Education, Business Administration, English or related field.
• 5+ years' experience in education management, academic operations or training centre management.
• Knowledge of MUET or similar English proficiency exams is an advantage.

Responsabilidades

• Oversee daily centre operations and implement SOPs and process improvements.
• Manage class schedules, resource allocation and facilities.
• Ensure compliance with academic standards and examination regulations.
• Supervise teaching quality and MUET-aligned curriculum delivery; plan mock exams and assessments.
• Oversee the full student lifecycle: enrolment, progress, performance and retention.
• Manage and schedule full-time and part-time instructors; run training and alignment sessions.
• Support recruitment and onboarding of teaching staff.
• Follow up on university partnerships and maintain relationships with local universities and recruitment partners.
• Coordinate across Malaysia, Singapore and China teams, including external stakeholders.
• Track KPIs (enrolment, retention, academic results) and prepare management reports.

Conocimientos

Leadership

Problem solving

Organisation skills

Fluent English

Mandarin

Educación

Bachelor's degree in Education, Business Administration, English or related field

Herramientas

Microsoft Office

Descripción del empleo

Job Summary

Our client, a company in the education – english proficiency (muet) training, exam services & student recruitment (malaysia–china) industry, is looking for a Academic & Operations Manager based in Megan Avenue II, Kuala Lumpur.

Responsibilities

• Our client is a fast-growing education provider specialising in English proficiency training and examination services, particularly MUET. As an authorised partner working with government bodies and international institutions, it delivers certified programmes and standardised testing, and supports cross-border education pathways between Malaysia and China. Its services cover student recruitment, training, exam administration and university placement across hubs in Asia, aligned with global standards such as CEFR.
• The company is in an exciting growth stage and is looking for people who want to grow with it for the long term.
• This leadership role oversees academic delivery and day-to-day operations of the centre, and also handles external coordination with universities, recruitment partners and the Malaysia, Singapore and Hubei teams.
• Responsibilities:
• Oversee daily centre operations and implement SOPs and process improvements
• Manage class schedules, resource allocation and facilities
• Ensure compliance with academic standards and examination regulations
• Supervise teaching quality and MUET-aligned curriculum delivery; plan mock exams and assessments
• Oversee the full student lifecycle: enrolment, progress, performance and retention
• Manage and schedule full-time and part-time instructors; run training and alignment sessions
• Support recruitment and onboarding of teaching staff
• Follow up on university partnerships and maintain relationships with local universities and recruitment partners
• Coordinate across Malaysia, Singapore and China teams, including external stakeholders
• Track KPIs (enrolment, retention, academic results) and prepare management reports
• Remuneration:
• Basic salary RM6,000 – RM8,000
• EPF, SOCSO, EIS
• Working days: Monday to Friday, 9:00am – 6:00pm
• Location: Megan Avenue II, Jalan Yap Kwan Seng, Kuala Lumpur

Requirements

• Bachelor's degree in Education, Business Administration, English or a related field
• –5 years' experience in education management, academic operations or training centre management
• Knowledge of MUET or similar English proficiency exams is an advantage
• Experience managing operations, staff and student services
• Experience in external stakeholder management or university partnership coordination is a strong plus
• Strong leadership, problem-solving and organisation skills
• Excellent English; fluent Mandarin is required as most students are Mandarin-speaking
• Proficient in Microsoft Office and basic reporting