Strategic Salesforce Analyst: CRM, AI & Cloud Solutions

Edwards Lifesciences Gruppe; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

Edwards Lifesciences in Malaysia seeks a Salesforce Business Analyst to translate business needs into clear user stories and specifications. You will map processes, define data requirements and support Salesforce configuration across Sales, Service and Experience Cloud.

Join a regional team, participate in Agile delivery, and help optimize data flows, security and user enablement. Fluency in English is required; Mandarin or Japanese is a strong plus.

Qualifications

• Bachelor's degree in CS or related field with 4+ years of experience, or Master's with 2+ years.
• At least 3 years Salesforce experience.
• Sales Cloud required; Service Cloud or Experience Cloud a plus.
• Salesforce Certified Administrator required.
• Certifications in BA/Platform App Builder/Sales Cloud Consultant preferred.

Responsibilities

• Collaborate with stakeholders to map processes and translate needs into user stories and specs.
• Run fit-gap analyses against Salesforce capabilities and recommend config-first options.
• Define technical requirements for developers (Apex, LWC, integrations).
• Configure Sales, Service and Experience Cloud; dashboards and reports.
• Participate in Agile delivery: backlog grooming, sprint planning, UAT and releases.
• Support end-to-end incidents and enhancements with data integrity and security.
• Create documentation and enablement for users and support teams.

Skills

Salesforce

BA

Requirements

Agile

Stakeholder

Communication

Cross-cultural

English

Mandarin/Japanese

Education

Bachelor's in CS/Related

Master's degree

Tools

Jira

ServiceNow

Job description

Edwards Lifesciences in Malaysia seeks a Salesforce Business Analyst to translate business needs into clear user stories and specifications. You will map processes, define data requirements and support Salesforce configuration across Sales, Service and Experience Cloud.

Join a regional team, participate in Agile delivery, and help optimize data flows, security and user enablement. Fluency in English is required; Mandarin or Japanese is a strong plus.