Salesforce Functional Analyst

Experis Australia; Kuala Lumpur; Hybrid; MYR 120,000 - 180,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

ManpowerGroup in Malaysia is seeking a Salesforce Functional Analyst to bridge business needs with technical delivery. You will gather requirements, optimise processes, and deliver scalable CRM solutions across Salesforce clouds, with a focus on stakeholder collaboration and continuous improvement.

The role requires 5+ years in Salesforce analysis, 2+ years in higher education or non-profit environments, and strong communication skills. Hybrid work includes 1 day in office weekly.

Qualifications

• 5+ years as Salesforce Functional Analyst or BA.
• ≥2 years in higher education or non-profit.
• Strong stakeholder communication and problem solving.

Responsibilities

• Engage stakeholders to gather, analyse, and document requirements.
• Bridge business and technical teams to define feasible Salesforce solutions.
• Facilitate workshops, provide user support, and conduct training.
• Configure Salesforce platform (Sales/Service Cloud) as needed.
• Lead UAT and support deployment activities.
• Identify opportunities to improve processes through Salesforce.

Skills

Salesforce

Requirements gathering

Stakeholder management

UAT

Training

Tools

Sales Cloud

Service Cloud

Job description

An esteemed and well-established organisation is seeking a Salesforce Functional Analyst to join their growing team in Malaysia. This opportunity is ideal for a functional expert who enjoys working across diverse industries and driving impactful Salesforce implementations.

Role Overview

The Salesforce Functional Consultant will act as the bridge between business stakeholders and technical teams, ensuring that Salesforce solutions are aligned with business needs. The successful candidate will play a key role in gathering requirements, optimising processes, and delivering scalable CRM solutions.

Key Responsibilities

• Engage with business stakeholders to gather, analyse, and document requirements
• Salesforce Platform Expertise: brings hands-on expertise in Salesforce clouds (e.g., Sales, Service, Experience), declarative configuration, and understanding of platform capabilities and limitations to help deduce feasible technical solutions.
• Act as the bridge between business users and technical team, facilitating workshops, providing user support, and conducting training sessions to ensure adoption.
• Configure Salesforce platform (Sales Cloud, Service Cloud, or related modules) as required
• Drive user acceptance testing (UAT) and support deployment activities
• Provide training and ongoing support to end users
• Continuously identify opportunities to improve business processes through Salesforce

Key Requirements

• Experience: Minimum of 5+ years of experience as a Salesforce Functional Analyst or Salesforce Business Analyst, with at least 2 years actively working within a Higher Education institution or non-profit environment.
• Strong understanding of Salesforce platform capabilities (Sales Cloud, Service Cloud, etc)
• Ability to engage stakeholders and manage requirements effectively
• Strong communication and problem-solving skill
• Preferred Certifications:
  Salesforce Certified Administrator / Advanced Administrator
  Salesforce Certified Business Analyst

What's on Offer

• 12 month contract role with high possibility of extension
• Opportunity to work with an esteemed organisation with strong market presence
• Exposure to diverse projects across industries
• Flexible hybrid working model (1 day per week in office)

Nirmitha Piyaratne
Candidate Manager

ManpowerGroup is committed to being a Diversity Confident Recruiter and encourages applications from people from a diverse range of backgrounds, including people with a disability. Please indicate your preferred method of communication in your resume and please let us know if you require any reasonable adjustments should you be contacted for an interview.

Aboriginal and Torres Strait Islander people are encouraged to apply.