Salesforce Administrator: Optimize CRM, Train Users, Support

Logicalis Asia Pacific; Kuala Lumpur; On-site; MYR 60,000 - 100,000; Full time

Job summary

Logicalis Asia Pacific is seeking a skilled Salesforce Administrator to join our regional team in Kuala Lumpur. You will manage Salesforce Sales Cloud, Pardot, and related platform tasks, handle user access, security, and data integrity, and work with business leads to deliver reliable solutions.

You will partner with managers and developers to tailor configurations, run training sessions, and drive user adoption across the organisation while supporting mass data imports and ongoing enhancements.

Qualifications

• Degree in Computer Science, Software Engineering, or equivalent.
• Salesforce product knowledge and 3 years hands-on administration experience with Sales Cloud.
• Understanding of Salesforce sharing and security (roles, profiles, permissions, OWD, sharing rules).
• Ability to perform Salesforce configuration changes, including (but not limited to): Workflow, Process Builder, fields, page layouts, record types, custom settings, dashboards, and reports.
• Good communication skills.
• A proactive attitude to platform enhancements.
• A desire to implement best practice solutions.
• Available and responsive to questions.
• Excellent relationship-building skills and ability to liaise with stakeholders at all levels.

Responsibilities

• Maintain overall Salesforce administration (Sales Cloud, Sales Einstein and Pardot) and platform tasks including user and license management, system configuration, change control, and enhancements.
• Maintain security such as user accounts/roles/profiles/permission, sharing rules, field level security, content folder rights, groups, list view rights.
• Act as the go-to for local Salesforce users and regional Salesforce admins.
• Manage service requests and troubleshoot issues, delivering quality support via ticket system.
• Present changes/system enhancements, integration opportunities and training to diverse audiences.
• Assist in conducting training of Business Owners for new features and helps with roll-out.
• Manage mass imports and exports of data.
• Undertake additional projects as directed by management.
• Identify and gather requirements from users and stakeholders.
• Interact with managers and end users to analyse project objectives and capability requirements.
• Communicate with project managers, users and developers to design solution integration strategies.
• Work with development team (outsourced) to develop customized Salesforce solutions.
• Write training documents and provide user training for newly developed functionality.
• Monitor user adoption.
• Test stability and functionality of the application.

Skills

Communication skills

Relationship-building

Proactive attitude

Stakeholder liaison

Education

Degree in Computer Science or Software Engineering

Tools

Salesforce Sales Cloud

Salesforce Pardot

Process Builder

Workflow

Dashboards & Reports

Job description

Logicalis Asia Pacific is seeking a skilled Salesforce Administrator to join our regional team in Kuala Lumpur. You will manage Salesforce Sales Cloud, Pardot, and related platform tasks, handle user access, security, and data integrity, and work with business leads to deliver reliable solutions.

You will partner with managers and developers to tailor configurations, run training sessions, and drive user adoption across the organisation while supporting mass data imports and ongoing enhancements.