Salesforce Developer

Oxydata Software Sdn Bhd; Kuala Lumpur; On-site; MYR 90,000 - 150,000; Full time

Job summary

Oxydata Software Sdn Bhd in Kuala Lumpur is seeking an experienced Salesforce Developer to support, maintain, and enhance critical Salesforce CRM applications focused on patient access, healthcare professional engagement, and patient assistance programmes.

The role demands Apex, Lightning Web Components, REST and SOAP integrations, Health Cloud configuration, and strong incident management within regulated environments.

Qualifications

• Degree in CS/IT/Software Eng required.
• 3–6 years hands-on Salesforce development in production/support.
• Apex, Lightning Web Components, and Salesforce integrations experience.
• Experience with Health Cloud and regulated environments (GxP).
• Incident resolution within defined SLAs and strong communication skills.

Responsibilities

• Develop and maintain Salesforce applications using Apex and LWC.
• Triage, investigate, and resolve high-volume patient access incidents.
• Perform root-cause analysis and deliver permanent fixes within SLAs.
• Design enhancements for patient support programs, incl. LATAM.
• Configure Health Cloud workflows for patient access and support.
• Maintain Apex classes, triggers, batch processes, and integrations.
• Build and enhance user interfaces with Lightning Web Components.
• Maintain integrations with REST/SOAP and .NET systems.
• Collaborate with stakeholders to translate requirements into scalable solutions.
• Prepare technical docs, deployment records, and support materials.
• Participate in release planning, testing, deployment, and post-production support.

Skills

Salesforce Apex

Lightning Web Components

REST APIs

SOAP APIs

Incident management

Root cause analysis

Health Cloud

Salesforce security

Stakeholder communication

Education

Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related discipline

Job description

Employment type: Contract

Oxydata Software Sdn Bhd established since 2012, helping regional enterprises drive digital transformation through Agentic AI Services, AI Automation & Integration, Data Engineering, AI Training, and IT Managed Services. We are a lean, high-impact team where engineers work directly on cutting-edge AI products serving enterprise clients across Malaysia and the region.

We are seeking an experienced Salesforce Developer to support, maintain, and enhance business-critical Salesforce CRM applications focused on patient access, healthcare professional engagement, and patient assistance programmes.

Salesforce Developer

Location: Kuala Lumpur, Malaysia
Work Mode: Onsite

Employment type: Contract

Oxydata Software Sdn Bhd established since 2012, helping regional enterprises drive digital transformation through Agentic AI Services, AI Automation & Integration, Data Engineering, AI Training, and IT Managed Services. We are a lean, high-impact team where engineers work directly on cutting-edge AI products serving enterprise clients across Malaysia and the region.

We are seeking an experienced Salesforce Developer to support, maintain, and enhance business-critical Salesforce CRM applications focused on patient access, healthcare professional engagement, and patient assistance programmes.

Responsibilities

• Support, maintain, and enhance custom Salesforce applications using Apex, Lightning Web Components, and Salesforce platform technologies.
• Manage incident triage, investigation, and resolution for high-volume patient access case management platforms.
• Analyse recurring and critical incidents, perform root cause analysis, and implement permanent technical solutions within agreed service-level agreements.
• Design and develop Salesforce enhancements for patient support programmes, particularly across Latin America.
• Configure and maintain Salesforce Health Cloud workflows supporting patient access and assistance programmes.
• Develop and maintain Apex classes, triggers, batch processes, scheduled jobs, and asynchronous integrations.
• Build and enhance user interfaces using Lightning Web Components.
• Maintain Salesforce integrations with external applications, including REST APIs, SOAP services, middleware, and .NET-based backend systems.
• Collaborate with business and technical stakeholders to understand requirements and translate them into scalable Salesforce solutions.
• Prepare technical documentation, deployment records, and support materials for regulated applications.
• Participate in release planning, testing, deployment, and post-production support activities.

Requirements

Must-have:

• Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related discipline.
• 3-6 years of hands-on Salesforce development experience, preferably within a production support, application maintenance, or AMS environment.
• Strong experience in Salesforce Apex development, including Apex classes, triggers, batch Apex, scheduled Apex, and queueable/asynchronous processing.
• Strong experience developing custom interfaces using Lightning Web Components.
• Proven experience integrating Salesforce with external systems through REST APIs, SOAP APIs, middleware, or .NET backend services.
• Hands-on experience supporting high-volume Salesforce applications and resolving complex production incidents.
• Experience performing root cause analysis and delivering permanent fixes within defined SLAs.
• Practical experience working in a GxP-regulated environment, preferably within pharmaceuticals, healthcare, biotechnology, or life sciences.
• Experience configuring and supporting Salesforce Health Cloud for patient support or healthcare-related workflows.
• Good understanding of patient access CRM data models, including patients, healthcare professionals, payers, formularies, patient cases, and treatment/support programmes.
• Strong knowledge of Salesforce security, sharing rules, profiles, permission sets, data access, and platform governance.
• Good communication and stakeholder management skills.

Nice-to-have:

• Experience supporting patient access, patient assistance, hub services, or market access platforms.
• Previous experience with the PACT platform, or willingness to complete PACT-specific training or certification.
• Experience with Salesforce Experience Cloud or Communities, particularly portals used by healthcare professionals.
• Knowledge of Latin American patient data and regulatory requirements, including Brazil's LGPD.
• Salesforce certifications such as Salesforce Platform Developer I, Salesforce Platform Developer II, or Salesforce Health Cloud Accredited Professional.
• Knowledge of pharmaceutical patient support programme workflows.
• Experience with validated systems, change controls, audit trails, computer system validation, and regulated release processes.

Education:

• Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related discipline.

Why Join Us

• Join a dynamic team working at the intersection of technology and healthcare, where your expertise will directly impact patient access and support programmes across multiple regions.
• Opportunity to work on innovative Salesforce solutions in a highly regulated environment, collaborate with diverse stakeholders, and further your professional growth in the life sciences sector.