Salesforce Solutions Analyst - Hybrid (Malaysia)

Experis AU; Kuala Lumpur; Hybrid; MYR 120,000 - 180,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Experis AU is seeking a Salesforce Functional Analyst to bridge business needs with technical teams in Malaysia. The role emphasizes requirements gathering, process optimization, and scalable CRM solutions across Salesforce clouds.

The ideal candidate has 5+ years in a Salesforce analytics role, with 2+ years in higher education or non-profit settings. A flexible hybrid work model is offered with one in-office day per week.

Qualifications

• Minimum 5+ years as Salesforce Functional Analyst or Salesforce Business Analyst.
• At least 2 years in a Higher Education institution or non-profit environment.
• Preferred Certifications: Salesforce Administrator / Advanced Administrator, Salesforce Certified Business Analyst.

Responsibilities

• Gather, analyse, and document business requirements with stakeholders.
• Configure Salesforce platform (Sales Cloud, Service Cloud, Experience Cloud) as needed.
• Bridge between business users and technical teams; facilitate workshops and training for adoption.
• Lead UAT and support deployment activities.
• Provide ongoing user training and support.
• Identify opportunities to improve processes through Salesforce.

Skills

Stakeholder management

Communication skills

Problem solving

Tools

Salesforce Platform

Job description

Experis AU is seeking a Salesforce Functional Analyst to bridge business needs with technical teams in Malaysia. The role emphasizes requirements gathering, process optimization, and scalable CRM solutions across Salesforce clouds.

The ideal candidate has 5+ years in a Salesforce analytics role, with 2+ years in higher education or non-profit settings. A flexible hybrid work model is offered with one in-office day per week.