Regional Salesforce Business Analyst—CRM & AI

Edwards

Kuala Lumpur

Sur place

MYR 120 000 - 180 000

Plein temps

Il y a 37 heures

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Résumé du poste

Edwards Lifesciences seeks a Business Analyst for Salesforce-driven solution design in Kuala Lumpur. You will translate business needs into user stories, configure Sales/Service/Experience Cloud, and guide agile delivery from planning to production.

The role requires 4+ years in a Business Systems Analyst capacity, 3+ years Salesforce experience with Sales Cloud, and relevant certifications. Strong communication and cross‑regional collaboration are essential.

Qualifications

4+ years in Business Systems Analyst or similar role.
3+ years hands-on Salesforce experience with Sales Cloud mandatory.
Salesforce certifications: Administrator required; BI/Platform App Builder or Sales Cloud Consultant preferred.

Responsabilités

Collaborate with stakeholders to map commercial processes and define user stories.
Translate needs into functional specifications and acceptance criteria.
Run fit-gap analyses against standard Salesforce capabilities and propose configuration-first options.
Configure Salesforce Sales, Service and Experience Cloud components, including objects, fields, page layouts and flows.
Support Agile delivery with backlog refinement, sprint planning and UAT readiness.
Own incidents and changes end-to-end, with root-cause analysis across integrations.