Salesforce Functional Analyst

Experis AU; Kuala Lumpur; Hybrid; MYR 120,000 - 180,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Experis AU is seeking a Salesforce Functional Analyst to bridge business needs with technical teams in Malaysia. The role emphasizes requirements gathering, process optimization, and scalable CRM solutions across Salesforce clouds.

The ideal candidate has 5+ years in a Salesforce analytics role, with 2+ years in higher education or non-profit settings. A flexible hybrid work model is offered with one in-office day per week.

Qualifications

• Minimum 5+ years as Salesforce Functional Analyst or Salesforce Business Analyst.
• At least 2 years in a Higher Education institution or non-profit environment.
• Preferred Certifications: Salesforce Administrator / Advanced Administrator, Salesforce Certified Business Analyst.

Responsibilities

• Gather, analyse, and document business requirements with stakeholders.
• Configure Salesforce platform (Sales Cloud, Service Cloud, Experience Cloud) as needed.
• Bridge between business users and technical teams; facilitate workshops and training for adoption.
• Lead UAT and support deployment activities.
• Provide ongoing user training and support.
• Identify opportunities to improve processes through Salesforce.

Skills

Stakeholder management

Communication skills

Problem solving

Tools

Salesforce Platform

Job description

An esteemed and well-established organisation is seeking a Salesforce Functional Analyst to join their growing team in Malaysia. This opportunity is ideal for a functional expert who enjoys working across diverse industries and driving impactful Salesforce implementations.

Role Overview

The Salesforce Functional Consultant will act as the bridge between business stakeholders and technical teams, ensuring that Salesforce solutions are aligned with business needs. The successful candidate will play a key role in gathering requirements, optimising processes, and delivering scalable CRM solutions.

Key Responsibilities

• Engage with business stakeholders to gather, analyse, and document requirements
• Salesforce Platform Expertise: brings hands‑on expertise in Salesforce clouds (e.g., Sales, Service, Experience), declarative configuration, and understanding of platform capabilities and limitations to help deduce feasible technical solutions.
• Act as the bridge between business users and technical team, facilitating workshops, providing user support, and conducting training sessions to ensure adoption.
• Configure Salesforce platform (Sales Cloud, Service Cloud, or related modules) as required
• Drive user acceptance testing (UAT) and support deployment activities
• Provide training and ongoing support to end users
• Continuously identify opportunities to improve business processes through Salesforce

Key Requirements

• Experience: Minimum of 5+ years of experience as a Salesforce Functional Analyst or Salesforce Business Analyst, with at least 2 years actively working within a Higher Education institution or non-profit environment.
• Strong understanding of Salesforce platform capabilities (Sales Cloud, Service Cloud, etc)
• Ability to engage stakeholders and manage requirements effectively
• Strong communication and problem‑solving skill
• Preferred Certifications:
  Salesforce Certified Administrator / Advanced Administrator
  Salesforce Certified Business Analyst

What's on Offer

• 12 month contract role with high possibility of extension
• Opportunity to work with an esteemed organisation with strong market presence
• Exposure to diverse projects across industries
• Flexible hybrid working model (1 day per week in office)

Encourages applications from people from a diverse range of backgrounds, including people with a disability.

Aboriginal and Torres Strait Islander people are encouraged to apply.