Strategic Sales Manager: Customer Experience & Growth

Carsome Sdn Bhd; Batu Pahat; Sur place; MYR 120 000 - 180 000; Plein temps

Résumé du poste

Carsome Sdn Bhd, Southeast Asia’s largest integrated car e-commerce platform, seeks a dynamic sales and business development leader to oversee a district, drive customer experience, and grow profitability across its retail network. You will lead daily huddles, implement multi-period strategies, evaluate customer experience using data, and mentor a team to deliver high-quality, sales-centric results.

This role requires strong leadership and a strategic mindset with a focus on customer

Qualifications

• 5 years in a management / business development / sales role in a leading e-commerce / automotive / retail company, ideally with P&L and/or performance responsibility
• 3+ years leading (sales) teams in a dynamic environment
• Strong track record of scaling and structuring full-scope sales organizations
• Experience in dealing with external partners and B2C customers at all levels
• Proven track record through above-average performance at individual and team level
• Commercial mindset with excellent communication and sales skills
• Strategic thinker who uses data, logic, and instinct to identify problems and implement solutions

Responsabilités

• Develop consultative relationships to keep customer experience at the forefront of decisions
• Achieve district objectives by collaborating to improve fixed operations customer experience, retention, and profitability
• Facilitate daily huddles to address Sales team challenges and provide direction/solutions
• Implement quarterly, monthly, weekly, and daily strategies to achieve development, sales, and profitability goals
• Evaluate customer experience using data and observations and drive continuous improvement to build loyalty
• Provide framework and support for Retail Sales in developing and evaluating Vehicle Sales strategies
• Execute operation excellence to maximize acquisition/support of Retail Sales partners and customers, and sales efficiency
• Lead and inspire the team to deliver high-quality, sales-centric efforts

Connaissances

Sales leadership

Business development

Sales strategy

Data-driven

Communication

Partner management

B2C experience

Strategic thinking

Description du poste

Carsome Sdn Bhd, Southeast Asia’s largest integrated car e-commerce platform, seeks a dynamic sales and business development leader to oversee a district, drive customer experience, and grow profitability across its retail network. You will lead daily huddles, implement multi-period strategies, evaluate customer experience using data, and mentor a team to deliver high-quality, sales-centric results.

This role requires strong leadership and a strategic mindset with a focus on customer