Strategic Sales & Logistics Executive

EverLantern Sdn Bhd; Batu Gajah; Presencial; MYR 54.000 - 89.000; Jornada completa

Descripción de la vacante

EverLantern Sdn Bhd is seeking a detail-oriented export/logistics coordinator to support customer communications, quotations, and order administration as the company grows in Malaysia. You will prepare proforma invoices, check POs for grade and incoterms, arrange shipping documents, coordinate forwarders, and keep the order tracker up to date while ensuring timely payments.

Joining a fast-growing team, you will work closely with QA, the CEO, and suppliers to ensure accurate documentation,

Responsabilidades

• Answer customer inquiries by email, WhatsApp and phone on stock, grades, lead times and shipment status.
• Send product documents, such as the Technical Data Sheet (TDS) and the Certificate of Analysis (COA) from Quality Assurance (QA).
• Arrange samples for customer trials and follow up on the results.
• Log complaints and pass quality issues to QA and the CEO the same day.
• Prepare quotations, proforma invoices (PI) and sales contracts at the prices and terms the CEO approves.
• Check every purchase order (PO) for grade, quantity, packing, Incoterms, payment terms and delivery date.
• Confirm orders with customers and keep the order tracker up to date.
• Prepare the commercial invoice, packing list and shipping instructions for every shipment.
• Arrange the Certificate of Origin, such as ATIGA Form D, so customers can claim lower import duty.
• Check the draft Bill of Lading against the contract, invoice and packing list before it is issued.
• Make sure product descriptions, HS codes, weights and container numbers match on every document.
• Keep a checklist of each destination country's requirements and flag changes to the CEO.
• Send shipping documents to customers on time and keep a complete digital file for every shipment.
• Get freight quotations from forwarders for the CEO to compare, then book shipments once approved.
• Agree loading dates with the production and warehouse team, and match them to container and vessel schedules.
• Collect loading photos, container numbers and seal numbers, and send them to the customer.
• Track each shipment and keep customers updated on ETD and ETA.
• Send invoices and remind customers of deposits and balances due under the agreed terms.
• Confirm payments received with the Financial Controller before documents or goods are released.
• Keep a payment status list and raise overdue accounts with the CEO and FC.
• Keep the customer list, inquiry log and order tracker current in the company's Google Workspace and Dropbox.
• Send the CEO a weekly update on inquiries, orders, shipments and payments due.
• Pass on market feedback from customers, such as competitor offers and price trends.
• Join customer calls, visits and trade shows with the CEO when needed.

Descripción del empleo

EverLantern Sdn Bhd is seeking a detail-oriented export/logistics coordinator to support customer communications, quotations, and order administration as the company grows in Malaysia. You will prepare proforma invoices, check POs for grade and incoterms, arrange shipping documents, coordinate forwarders, and keep the order tracker up to date while ensuring timely payments.

Joining a fast-growing team, you will work closely with QA, the CEO, and suppliers to ensure accurate documentation,