Strategic SaaS Client Success & Growth Exec

CTOS Data Systems Sdn Bhd; Petaling Jaya; On-site; MYR 52,000 - 78,000; Full time

Job summary

CTOS Data Systems Sdn Bhd in Malaysia seeks a proactive Client Success & Sales Executive to be the trusted advisor for customers, guiding them to maximize value from our solutions. You will onboard new clients, train users, build strategic relationships, gather feedback, manage accounts, and identify upsell opportunities to drive growth across product and services.

Ideal candidates have 3+ years in SaaS, strong communication in English/Malay/Mandarin, and a customer-first mindset.

Qualifications

• 3+ years in Corporate Sales, Customer Success, Account Management, or Consultative Sales in SaaS.
• Bachelor’s degree or diploma in IT/CS/Business or related field.
• Fluency in English, Bahasa Malaysia, and Mandarin preferred.

Responsibilities

• Guide onboarding of new customers and provide product training.
• Maintain strategic relationships with key stakeholders across client organizations.
• Collect and share customer feedback with product, sales, and marketing teams.
• Monitor accounts to identify issues and address them promptly.
• Support customers and coordinate with internal teams to resolve problems.

Skills

Communication

Negotiation

Relationship building

Collaboration

Education

Bachelor’s or Diploma in IT/CS/Business

Tools

CRM software

Data analytics tools

Customer support platforms

Job description

CTOS Data Systems Sdn Bhd in Malaysia seeks a proactive Client Success & Sales Executive to be the trusted advisor for customers, guiding them to maximize value from our solutions. You will onboard new clients, train users, build strategic relationships, gather feedback, manage accounts, and identify upsell opportunities to drive growth across product and services.

Ideal candidates have 3+ years in SaaS, strong communication in English/Malay/Mandarin, and a customer-first mindset.