Strategic SaaS Client Success & Growth Executive

CTOS; Petaling Jaya; On-site; MYR 90,000 - 130,000; Full time

Job summary

CTOS Digital is seeking a proactive SaaS Client Success & Sales Executive in Malaysia to guide customers to maximize value and achieve goals. You will drive satisfaction, retention, and growth by understanding client needs, resolving challenges, and delivering insights.

The role emphasizes onboarding, relationship-building, and cross-functional collaboration with product, sales, and marketing teams to enhance offerings and drive revenue.

Qualifications

• Bachelor’s Degree or Diploma in IT, Computer Science, Business, Management, or related field.
• 3+ years in Corporate Sales, Customer Success, Account Management, or Consultative Sales in SaaS.
• Fluency in English, Bahasa Malaysia and Mandarin.

Responsibilities

• Onboard new customers with smooth, positive experiences.
• Maintain relationships with key stakeholders and understand evolving needs.
• Collect customer feedback and share insights with product, sales and marketing teams.
• Proactively monitor accounts to identify issues and drive retention.
• Address customer concerns and coordinate with internal teams to resolve issues.
• Identify upsell and cross-sell opportunities to grow revenue across products/services.

Skills

Communication

Negotiation

Relationship-building

Analytical thinking

Multitasking

Problem-solving

English proficiency

Bahasa Malaysia

Mandarin

Education

Bachelor’s Degree or Diploma in IT, Computer Science, Business, Management, or related field

Tools

CRM software

Data analytics tools

Customer support platforms

Job description

CTOS Digital is seeking a proactive SaaS Client Success & Sales Executive in Malaysia to guide customers to maximize value and achieve goals. You will drive satisfaction, retention, and growth by understanding client needs, resolving challenges, and delivering insights.

The role emphasizes onboarding, relationship-building, and cross-functional collaboration with product, sales, and marketing teams to enhance offerings and drive revenue.