Customer Success Strategist

ISI Markets

Kuala Lumpur

On-site

MYR 60,000 - 120,000

Full time

17 hours ago

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Job summary

ISI Markets is seeking a proactive Customer Success professional to manage key client relationships in Kuala Lumpur. You will onboard clients, drive ongoing engagement, and translate customer strategies into valuable outcomes.

The role emphasizes advocacy for customer needs and rapid issue resolution to protect retention. You will leverage CRM and data analytics tools, collaborate with product and research teams, and seek upsell opportunities through structured success plans.

Qualifications

Customer-centric approach with empathy and strong communication.
Experience in financial services or client-facing roles is preferred.
Analytical, process-oriented thinker with retention focus.

Responsibilities

Build trusted relationships with customers and help retain and grow their business.
Onboard clients smoothly and maintain proactive regular interaction.
Understand clients' strategies to make engagements highly valuable.
Advocate for customer needs as the voice of the client.
Resolve issues quickly to minimize escalations.
Identify new champions and opportunities within accounts.
Coordinate with internal teams to fit ISI Market’s offering to client workflows.
Support upsells and price increases through shared success plans.
Navigate and demo the UI confidently with deep product knowledge.
Conduct proactive outreach and report trends to stakeholders.
Ensure training materials enable clients to use our data effectively.
Monitor product usage and deliver health-check assessments to Account Managers.
Gather market feedback to shape product roadmap.