Strategic Customer Success Manager – Post-Sale Growth

115 McAfee Security Malaysia SDN. BHD.; Malaysia; Remote; MYR 120,000 - 180,000; Full time

Benefits offered by this job

Retirement Plans

Medical, Dental and Vision Coverage

Paid Time Off

Paid Parental Leave

Job summary

Trellix is seeking a Customer Success Manager to act as the primary post-sale contact, guiding customers from deal closure to value realization and renewals. You will drive adoption, identify upsell opportunities, and coordinate with cross-functional teams to ensure long-term success.

Ideal candidates have 5–7+ years in customer-facing roles, with strong English skills and a background in IT/SaaS. Cybersecurity experience is advantageous, and knowledge of Bahasa Melayu or Mandarin is a plus.

Qualifications

• 5-7+ years of experience in Sales, Pre-sales, Renewal or customer-facing roles.
• Solid understanding of IT systems, software/SaaS business models; cybersecurity industry experience is a plus.
• Proficient English; knowledge of Bahasa Melayu and Mandarin is a bonus.

Responsibilities

• Act as the primary post-sale point of contact, guiding the customer journey from deal closure to value realization and renewals.
• Identify opportunities for upselling and cross-selling to drive revenue growth.
• Coordinate with Sales, Solution Engineers, Renewals, Channel, Professional Services, and Support to ensure customer success.
• Monitor customer health and adoption of Trellix products to maximize value and renewals.
• Manage escalations and collaborate across internal teams to deliver customer outcomes.

Skills

Relationship management

Sales experience

Upselling

Cross-selling

Account renewal

English proficiency

Job description

Trellix is seeking a Customer Success Manager to act as the primary post-sale contact, guiding customers from deal closure to value realization and renewals. You will drive adoption, identify upsell opportunities, and coordinate with cross-functional teams to ensure long-term success.

Ideal candidates have 5–7+ years in customer-facing roles, with strong English skills and a background in IT/SaaS. Cybersecurity experience is advantageous, and knowledge of Bahasa Melayu or Mandarin is a plus.