SaaS Client Success & Sales Executive

CTOS Data Systems Sdn Bhd; Petaling Jaya; On-site; MYR 70,000 - 110,000; Full time

Job summary

CTOS Data Systems Sdn Bhd is seeking a proactive SaaS Client Success & Sales Executive to guide customers, maximize value, and drive retention and growth. You will onboard, train, and build strategic relationships with key stakeholders across client organizations.

The role emphasizes customer feedback, data-driven insights, and collaboration with Sales, Product, and Marketing to enhance offerings and meet customer goals. Fluency in English, Malay, and Mandarin is required.

Qualifications

• Bachelor’s Degree or Diploma in IT, Computer Science, Business, Management, or related field.
• 3+ years of experience in Corporate Sales, Customer Success, Account Management, or Consultative Sales roles in the SaaS industry.
• Fluency in written and spoken English, Bahasa Malaysia, and Mandarin.
• Valid driving license and own vehicle.
• Strong communication, negotiation, collaboration, and relationship-building abilities.
• Proficiency in CRM software, data analytics tools, and customer support platforms.

Responsibilities

• Guide new customers through onboarding and provide product training to maximize value.
• Regularly check in with customers to understand needs and challenges and build strategic relationships.
• Gather customer feedback and share insights with product, sales, and marketing teams for improvement.
• Proactively monitor customer accounts and address issues; promote participation in promotions.
• Understand products deeply and stay updated on new features.
• Address customer concerns and coordinate with internal teams to resolve issues.
• Work on retention to secure existing revenue and identify upsell/cross-sell opportunities.
• Utilize Solutions & Consultative Sales to address pain points and drive value-based engagement.
• Collaborate with sales, product, marketing to enhance offerings and achieve customer goals.

Skills

Customer relationship building

Communication

Negotiation

Analytical thinking

Multitasking

Problem solving

Bilingual English-Mandarin

Education

Bachelor’s or Diploma in IT/CS/Business

Tools

CRM software

Data analytics tools

Customer support platforms

Job description

Are you passionate about building strong relationships and helping clients thrive?

We’re looking for a proactive and strategic SaaS Client Success & Sales Executive to be the trusted advisor for our customers, guiding them to achieve their goals and maximize value from our solutions. In this role, you’ll play a key part in driving customer satisfaction, retention, and growth by understanding client needs, resolving challenges, and delivering exceptional support and insights.

If you're a natural communicator with a customer-first mindset and a knack for problem-solving, we’d love to hear from you!

Here’s How You Will Add Value:

Customer Onboarding:

Guide new customers through the onboarding process, ensuring a smooth and positive experience.

Provide product training and orientation to help customers maximize the value of our offerings.

Relationship Building:

Regularly check in with customers to understand their evolving needs and challenges.

Establish and maintain strong strategic relationships with key stakeholders within client organizations.

Customer Feedback & Insights:

Gather customer feedback and share insights with product, sales, and marketing teams for enhancement or improvement.

Account Management:

Proactively monitor customer accounts to identify potential issues and address them promptly.

Encourage satisfied customers on other promotional activities.

Develop a deep understanding of our products or services and stay updated with customers on new features and enhancements.

Customer Support & Issue Resolution:

Address customer concerns, provide solutions, and coordinate with internal teams to resolve issues.

Retention & Growth:

Work towards customer retention to secure existing based client’s revenue.

Identify upselling and cross-sell opportunities to drive business growth with any products and services available by company.

Solutions & Consultative Sales methodology to address customer pain points and Value-Based Engagement.

Work closely with sales, products, marketing and other relevant teams to enhances offerings, achieve customer desire goals, and resolves challenges.

What you’ll need to succeed:

Qualifications

Bachelor’s Degree or Diploma in IT, Computer Science, Business, Management, or related field (or equivalent professional qualification).

Work Experience

3+ years of experience in Corporate Sales, Customer Success, Account Management, or Consultative Sales roles in the SaaS industry. (Other skilled individuals with relevant experience may also apply.)

Possess a valid driving license and own vehicle.

Fluency in written and spoken English, Bahasa Malaysia, and Mandarin. We are seeking candidates proficient in both English and Mandarin to effectively communicate with our diverse client base and stakeholders.

Strong communication, negotiation, collaboration, and relationship-building abilities.

Excellent problem-solving and analytical thinking skills.

Ability to analyze customer data and provide strategic recommendations.

Proficiency in CRM software, data analytics tools, and customer support platforms.

Disciplined, positive attitude, and ability to multitask.

Outgoing, enthusiastic, and creative in problem-solving.

Demonstrates a desire for continuous learning and improvement

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