SaaS Client Success & Growth Executive

CTOS Data Systems Sdn Bhd; Petaling Jaya; On-site; MYR 70,000 - 110,000; Full time

Job summary

CTOS Data Systems Sdn Bhd is seeking a proactive SaaS Client Success & Sales Executive to guide customers, maximize value, and drive retention and growth. You will onboard, train, and build strategic relationships with key stakeholders across client organizations.

The role emphasizes customer feedback, data-driven insights, and collaboration with Sales, Product, and Marketing to enhance offerings and meet customer goals. Fluency in English, Malay, and Mandarin is required.

Qualifications

• Bachelor’s Degree or Diploma in IT, Computer Science, Business, Management, or related field.
• 3+ years of experience in Corporate Sales, Customer Success, Account Management, or Consultative Sales roles in the SaaS industry.
• Fluency in written and spoken English, Bahasa Malaysia, and Mandarin.
• Valid driving license and own vehicle.
• Strong communication, negotiation, collaboration, and relationship-building abilities.
• Proficiency in CRM software, data analytics tools, and customer support platforms.

Responsibilities

• Guide new customers through onboarding and provide product training to maximize value.
• Regularly check in with customers to understand needs and challenges and build strategic relationships.
• Gather customer feedback and share insights with product, sales, and marketing teams for improvement.
• Proactively monitor customer accounts and address issues; promote participation in promotions.
• Understand products deeply and stay updated on new features.
• Address customer concerns and coordinate with internal teams to resolve issues.
• Work on retention to secure existing revenue and identify upsell/cross-sell opportunities.
• Utilize Solutions & Consultative Sales to address pain points and drive value-based engagement.
• Collaborate with sales, product, marketing to enhance offerings and achieve customer goals.

Skills

Customer relationship building

Communication

Negotiation

Analytical thinking

Multitasking

Problem solving

Bilingual English-Mandarin

Education

Bachelor’s or Diploma in IT/CS/Business

Tools

CRM software

Data analytics tools

Customer support platforms

Job description

CTOS Data Systems Sdn Bhd is seeking a proactive SaaS Client Success & Sales Executive to guide customers, maximize value, and drive retention and growth. You will onboard, train, and build strategic relationships with key stakeholders across client organizations.

The role emphasizes customer feedback, data-driven insights, and collaboration with Sales, Product, and Marketing to enhance offerings and meet customer goals. Fluency in English, Malay, and Mandarin is required.