Strategic Renewal Sales Pro - Client Retention

Convergys; Kuala Lumpur; On-site; MYR 42,000 - 66,000; Full time

Job summary

Convergys in Kuala Lumpur is seeking a Specialist Renewal Sales to drive renewals and growth within an assigned client portfolio. The role focuses on articulating the value of our products and services, managing outbound calls and emails, and maintaining accurate data in the CRM to support revenue quotas.

You will forecast weekly/monthly/quarterly results, collaborate with the Sales Manager and team, and ensure a professional customer experience across all interactions.

Responsibilities

• Sell renewals/services and manage outbound customer interactions to retain and grow client accounts.
• Provide accurate weekly/monthly/quarterly sales forecasts to management.
• Maintain and utilize the CRM to capture relevant customer data and activity.
• Coordinate with the Sales Manager and team to deliver a professional customer experience during all interactions.

Job description

Convergys in Kuala Lumpur is seeking a Specialist Renewal Sales to drive renewals and growth within an assigned client portfolio. The role focuses on articulating the value of our products and services, managing outbound calls and emails, and maintaining accurate data in the CRM to support revenue quotas.

You will forecast weekly/monthly/quarterly results, collaborate with the Sales Manager and team, and ensure a professional customer experience across all interactions.