Outbound Growth Associate: Customer Acquisition & Renewals

Convergys; Kuala Lumpur; On-site; MYR 42,000 - 66,000; Full time

Job summary

Concentrix is seeking an Associate, Customer Acquisition (Advisor) in Kuala Lumpur to drive sales through outbound engagement, renewals, and upsell opportunities. You will manage customer data in the CRM, forecast performance, and work with your team to meet revenue quotas.

You will handle a high volume of calls and emails daily, articulate product value, address obstacles, and collaborate with the Sales Manager to deliver a professional customer experience.

Qualifications

• Experience in outbound sales and renewals.
• Experience using CRM systems to manage customer data.
• Strong communication and negotiation skills.
• Fluent in English; Malay language beneficial.

Responsibilities

• Sell renewals/services and upsell opportunities.
• Maintain CRM data and capture customer interactions.
• Provide accurate weekly/monthly/quarterly forecasts.
• Report to Sales Manager and collaborate with team.

Skills

Sales

Lead qualification

Forecasting

Communication

Objection handling

Tools

CRM system

Job description

Concentrix is seeking an Associate, Customer Acquisition (Advisor) in Kuala Lumpur to drive sales through outbound engagement, renewals, and upsell opportunities. You will manage customer data in the CRM, forecast performance, and work with your team to meet revenue quotas.

You will handle a high volume of calls and emails daily, articulate product value, address obstacles, and collaborate with the Sales Manager to deliver a professional customer experience.