Strategic Partnerships Manager

Businesslist; Kuala Lumpur; On-site; MYR 180,000 - 216,000; Full time

Benefits offered by this job

Direct people management experience

Career progression opportunities

Job summary

Businesslist in Malaysia seeks an experienced Senior Key Account Manager to lead strategic accounts, develop plans, and drive growth with cross-functional teams. You will manage renewals, negotiate terms, and collaborate with operations, finance, and legal to ensure service excellence and expanding partnerships.

Ideal candidates have 5–7 years in KAM or related fields, 2–3 years of people management, and a strong commercial mindset to deliver sustained revenue growth.

Qualifications

• Bachelor's degree in a related discipline.
• 5–7 years in KAM, partnerships, commercial management, or related fields.
• 2–3 years of people management experience.
• Proven experience managing strategic or enterprise-level client accounts.
• Experience driving negotiations and renewal processes.
• Strong stakeholder management in cross-functional environments.
• Strong commercial acumen with familiarity with business metrics.

Responsibilities

• Manage a portfolio of key strategic accounts and serve as the primary point of contact for clients.
• Develop and execute account plans to strengthen long-term partnerships and drive business growth.
• Build strong relationships with senior stakeholders
• Conduct regular business reviews and proactively identify client needs, risks, and opportunities.
• Ensure a high level of client satisfaction and engagement across the account lifecycle.
• Drive the end-to-end contract renewal process and facilitates business continuity.
• Develop renewal strategies and manage commercial negotiations with clients.
• Prepare proposals, pricing recommendations, and commercial business cases.
• Monitor contract performance, service delivery and renewal pipelines.
• Coordinate internal approvals and stakeholder alignment throughout the renewal process.
• Identify opportunities to expand existing partnerships through additional solutions and services.
• Work with internal commercial teams on client growth strategies.
• Manage strategic account expansion initiatives and partnership development.
• Contribute to revenue growth through effective account planning and opportunity identification.
• Oversee a seamless transition from account onboarding through ongoing account management.
• Partner closely with cross-functional teams across operations, supply chain, finance, quality, legal, and commercial functions.
• Monitor service delivery standards and account performance.
• Proactively address client concerns, manage risks, and drive continuous improvement initiatives.
• Facilitate governance meetings and performance reviews with key stakeholders.
• Monitor account revenue, profitability, and key performance indicators.
• Prepare management reports, account reviews, and business updates.
• Forecasting, budgeting, and commercial planning activities.
• Provide insights and recommendations based on account performance trends.
• Coach, and develop a team of Key Account Executives.
• Foster a positive and high-performing team culture.
• Strengthen team capabilities in account management, stakeholder engagement, and commercial excellence.

Skills

Key Account Management

Strategic Partnerships

Commercial Management

Business Development

Customer Success

People Management

Education

Bachelor's Degree in Business, Marketing, Finance, Healthcare Management, Life Sciences, or related discipline

Job description

• Manage a portfolio of key strategic accounts and serve as the primary point of contact for clients.
• Develop and execute account plans to strengthen long-term partnerships and drive business growth.
• Build strong relationships with senior stakeholders
• Conduct regular business reviews and proactively identify client needs, risks, and opportunities.
• Ensure a high level of client satisfaction and engagement across the account lifecycle.
• Drive the end-to-end contract renewal process and facilitates business continuity.
• Develop renewal strategies and manage commercial negotiations with clients.
• Prepare proposals, pricing recommendations, and commercial business cases.
• Monitor contract performance, service delivery and renewal pipelines.
• Coordinate internal approvals and stakeholder alignment throughout the renewal process.
• Identify opportunities to expand existing partnerships through additional solutions and services.
• Work with internal commercial teams on client growth strategies.
• Manage strategic account expansion initiatives and partnership development.
• Contribute to revenue growth through effective account planning and opportunity identification.
• Oversee a seamless transition from account onboarding through ongoing account management.
• Partner closely with cross-functional teams across operations, supply chain, finance, quality, legal, and commercial functions.
• Monitor service delivery standards and account performance.
• Proactively address client concerns, manage risks, and drive continuous improvement initiatives.
• Facilitate governance meetings and performance reviews with key stakeholders.
• Monitor account revenue, profitability, and key performance indicators.
• Prepare management reports, account reviews, and business updates.
• Forecasting, budgeting, and commercial planning activities.
• Provide insights and recommendations based on account performance trends.
• Coach, and develop a team of Key Account Executives.
• Foster a positive and high-performing team culture.
• Strengthen team capabilities in account management, stakeholder engagement, and commercial excellence.

The Successful Applicant

• Bachelor's Degree in Business, Marketing, Finance, Healthcare Management, Life Sciences, or a related discipline.
• Minimum 5 to 7 years of experience in Key Account Management, Strategic Partnerships, Commercial Management, Business Development, Customer Success, or related fields.
• At least 2 to 3 years of people management experience.
• Proven experience managing strategic or enterprise-level client accounts.
• Experience driving commercial discussions, contract negotiations, and renewal processes.
• Strong stakeholder management experience within complex and cross-functional environments.
• Strong commercial acumen with exposure to business performance metrics and financial concepts.

What's on Offer

• Annual salary between MYR 180000 and MYR 216,000
• Opportunity for direct people management experience.
• Strong career progression opportunities across commercial and strategic functions.