Strategic Relationship Manager

Anchor Consulting Sdn. Bhd.; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

Anchor Consulting Sdn. Bhd.

in Malaysia is seeking an experienced Senior Account Manager to lead relationships with VIP and enterprise clients, oversee onboarding and implementation, and ensure smooth, timely launches. You will act as a trusted contact, promptly resolve issues, coordinate with internal and external teams, and drive client retention by understanding needs and proposing value-adding solutions.

Qualifications

• 5+ years of experience in Account Management, Enterprise Customer Success or Sales Delivery handling high-value/VIP accounts.
• Proven track record managing complex client lifecycles from onboarding through go-live and retention.
• Fluent in English and Bahasa Malaysia to communicate with regional stakeholders and diverse client teams.
• Willingness and flexibility to travel extensively and work outside standard business hours when required.
• Experience in account management, client success, project management, or related field is advantageous.

Responsibilities

• Build and maintain strong relationships with key clients, senior stakeholders, and decision-makers through regular check-ins.
• Lead VIP and enterprise clients through onboarding and implementation with step-by-step guidance for a successful launch.
• Act as a trusted point of contact, promptly identifying and resolving issues while coordinating with internal and external teams.
• Drive client retention and long-term engagement by understanding business needs and recommending value-adding solutions.
• Communicate confidently with business leaders, demonstrating presentation and interpersonal skills.
• Coordinate cross-functional teams to ensure clear communication of requirements and on-time delivery.
• Represent the company at client dinners, networking events, and other engagements to strengthen partnerships.

Skills

Account Management

Enterprise Customer Success

Sales Delivery

Go-Live Support

Client Lifecycle Management

Job description

Build and maintain strong relationships with key clients, senior stakeholders, and decision-makers by conducting regular check-ins to understand their needs, ensure satisfaction, and demonstrate the value of our services.

Lead VIP and enterprise clients through the onboarding and implementation process, providing step-by-step guidance to ensure a smooth, timely, and successful launch.

Act as a trusted point of contact for clients, promptly identifying and resolving issues while coordinating with internal and external teams to ensure effective solutions and timely delivery.

Drive client retention and long-term engagement by understanding business needs, identifying opportunities for service enhancements, and recommending additional solutions that create value for clients.

Communicate confidently and professionally with business leaders, demonstrating strong presentation, interpersonal, and active listening skills.

Manage multiple client projects and priorities effectively, maintaining clear timelines, follow-ups, and deliverables while remaining calm and solutions-focused under pressure.

Coordinate cross-functional teams to ensure client requirements are clearly communicated and projects are delivered according to agreed expectations.

Represent the company at client dinners, networking events, and other evening or after-hours engagements where required to strengthen enterprise relationships and business partnerships.

Participate in ongoing training to develop technical, product, and execution knowledge.

Requirements:

5 years and above of experiences in Account Management, Enterprise Customer Success, or Sales Delivery handling high value/VIP accounts.

Proven track record of managing complex client lifecycles from initial onboarding through go-live and ongoing retention.

Fluent in English and Bahasa Malaysia (both written and spoken) to seamlessly communicate with regional C-level stakeholders and diverse client teams.

A fast and effective troubleshooter who gets things fixed quickly while meeting or exceeding client expectations. You know how to clear internal and external challenges.

Willingness and flexibility to travel extensively and work outside standard business hours when required.

Experience in account management, client success, project management, business development, consulting, or a related field will be an advantage.