Strategic Partner Growth & Success Manager

Best Momentum Sdn Bhd; Kuala Lumpur; On-site; MYR 45,000 - 78,000; Full time

Job summary

Best Momentum Sdn Bhd is seeking a Customer Success professional to manage a portfolio of high-value B2B and B2C partners in Kuala Lumpur. You will ensure long-term satisfaction, drive platform adoption, and act as the bridge between client needs and internal product and technical teams.

Responsibilities include coordinating with partners on renewals, upselling features, monitoring metrics, and delivering promotional assets.

Qualifications

• Experience in customer success or account management is a plus.
• Strong communication and relationship-building skills.

Responsibilities

• Serve as the main point of contact for key accounts, ensuring consistent communication and high levels of service
• Conduct regular performance reviews and health checks to ensure objectives are met
• Identify risks to partnerships and develop mitigation strategies
• Analyze account data to identify upsell opportunities for features or services
• Collaborate with partners to optimize engagement and retention tools
• Negotiate terms for renewals and expansions to meet revenue targets
• Work with partners to launch marketing initiatives to boost end-user activity
• Coordinate with internal product teams to feedback market needs and prioritize features

Job description

Best Momentum Sdn Bhd is seeking a Customer Success professional to manage a portfolio of high-value B2B and B2C partners in Kuala Lumpur. You will ensure long-term satisfaction, drive platform adoption, and act as the bridge between client needs and internal product and technical teams.

Responsibilities include coordinating with partners on renewals, upselling features, monitoring metrics, and delivering promotional assets.