Strategic Partner Success Lead

Convergys; Kuala Lumpur; On-site; MYR 50,000 - 70,000; Full time

Job summary

A global technology services leader based in Kuala Lumpur is seeking a Specialist in Partner Success. This role focuses on enhancing the sales process through relationship management with strategic partners. Key responsibilities include improving customer retention, conducting consultative reviews, and providing training to sales teams. The ideal candidate will demonstrate strong analytical skills, a proficiency in managing CRM systems, and a commitment to increasing client satisfaction. This position is full-time with significant engagement through phone and email.

Qualifications

• Experience with sales processes and customer engagement.
• Ability to analyze data and identify at-risk customers.
• Strong communication skills for managing customer relationships.

Responsibilities

• Manage relationships with channel partners to drive sales.
• Conduct sales forecasts and consultative reviews.
• Create and deliver training and best practices to the sales team.

Skills

Customer retention

Sales forecasting

Relationship management

Data analysis

CRM management

Job description

A global technology services leader based in Kuala Lumpur is seeking a Specialist in Partner Success. This role focuses on enhancing the sales process through relationship management with strategic partners. Key responsibilities include improving customer retention, conducting consultative reviews, and providing training to sales teams. The ideal candidate will demonstrate strong analytical skills, a proficiency in managing CRM systems, and a commitment to increasing client satisfaction. This position is full-time with significant engagement through phone and email.