Strategic Mid-Market Account Manager | Growth & Impact

Maxis; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Maxis is seeking an Account Manager, Mid-Market to oversee relationships with Mid-Market clients in Klang Valley. You will be responsible for understanding customer needs, promoting Maxis solutions, and maintaining long-term partnerships to drive mutual success.

You will develop strategic and tactical plans, manage the CRM pipeline, and collaborate with Solution Sales and Pre-Sales to identify new opportunities.

Qualifications

• Strong communication and interpersonal skills with aptitude in building relationships at all levels.
• Results-driven and passionate to help customers by delivering solutions.
• Relationship management skills and openness to feedback.
• Tertiary education in business administration, sales or a relevant field.

Responsibilities

• Develop and formulate strategic plans for a larger market portfolio; ensure KPI and goals of the assigned accounts are met.
• Build market position by identifying potential deals and maintaining relationships with existing and new customers.
• Develop and formulate retention strategies to minimize churn in the portfolio.
• Provide and screen data for potential deals by analyzing market strategy, risks and financial accuracy.
• Protects organization's value by keeping company information and tender confidential.
• Grow account depth and breadth to ensure coverage beyond dealer networks where applicable.
• Assist collections on customers' aging.
• Ensure pipeline in CRM is updated weekly and advance opportunities from creation to close.
• Develop Account plans for all assigned customers.
• Work with ECO to drive operational smoothness in handling accounts.
• Accountable for driving opportunities to closure with a close plan.
• Keep track of post-sales activities with timely delivery.
• Collaborate with Solution Sales/Pre-Sales to identify new solutions for account growth.

Skills

Strong communication

Interpersonal skills

Relationship management

Result oriented

Education

Tertiary education in Business Administration, Sales or relevant field

Job description

Maxis is seeking an Account Manager, Mid-Market to oversee relationships with Mid-Market clients in Klang Valley. You will be responsible for understanding customer needs, promoting Maxis solutions, and maintaining long-term partnerships to drive mutual success.

You will develop strategic and tactical plans, manage the CRM pipeline, and collaborate with Solution Sales and Pre-Sales to identify new opportunities.