Strategic Merchant Growth & Partnerships Manager

Atome

Kuala Lumpur

On-site

MYR 150,000 - 210,000

Full time

14 days+

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Job summary

Atome in Kuala Lumpur is seeking a seasoned Merchant Relationship and Partnerships Manager to lead strategic merchant collaborations and drive growth. You will manage a portfolio of partners, align campaigns with lifecycle goals, and work with Marketing to maximize platform initiatives.

The role emphasizes data analysis, KPI tracking, and proactive problem solving to maximize merchant ROI and success on the Atome platform.

Qualifications

6+ years of experience in Account Management, Business Development, or Partner Management.
Growth mindset with a results-oriented approach.
Strong merchant & customer-centric mindset and ability to deliver client satisfaction at scale.
Excellent communication, negotiation, & interpersonal skills across levels of stakeholders.
Strong analytical & problem-solving skills; able to translate data into actionable.
Self-motivated and adaptable in a dynamic, fast-paced environment.
Proficiency in English is required; Bahasa Malaysia and/or Mandarin is a strong advantage.

Responsibilities

Build and maintain relationships with a portfolio of strategic merchant partners as the primary contact and trusted advisor.
Understand merchant goals, challenges, and success metrics to offer tailored solutions.
Support merchant growth, satisfaction, and performance.
Collaborate with marketing on comprehensive partnership plans aligned with lifecycle and commercial goals.
Onboard new merchants and drive post-acquisition growth with strategic opportunities.
Coordinate end-to-end campaign execution with merchants, including briefing and asset collection.
Monitor campaign results and provide data-driven improvements.
Analyse merchant KPIs to identify trends and risks; identify opportunities to expand Atome’s solutions.