Account Manager

Atome; Kuala Lumpur; On-site; MYR 150,000 - 210,000; Full time

Job summary

Atome in Kuala Lumpur is seeking a seasoned Merchant Relationship and Partnerships Manager to lead strategic merchant collaborations and drive growth. You will manage a portfolio of partners, align campaigns with lifecycle goals, and work with Marketing to maximize platform initiatives.

The role emphasizes data analysis, KPI tracking, and proactive problem solving to maximize merchant ROI and success on the Atome platform.

Qualifications

• 6+ years of experience in Account Management, Business Development, or Partner Management.
• Growth mindset with a results-oriented approach.
• Strong merchant & customer-centric mindset and ability to deliver client satisfaction at scale.
• Excellent communication, negotiation, & interpersonal skills across levels of stakeholders.
• Strong analytical & problem-solving skills; able to translate data into actionable.
• Self-motivated and adaptable in a dynamic, fast-paced environment.
• Proficiency in English is required; Bahasa Malaysia and/or Mandarin is a strong advantage.

Responsibilities

• Build and maintain relationships with a portfolio of strategic merchant partners as the primary contact and trusted advisor.
• Understand merchant goals, challenges, and success metrics to offer tailored solutions.
• Support merchant growth, satisfaction, and performance.
• Collaborate with marketing on comprehensive partnership plans aligned with lifecycle and commercial goals.
• Onboard new merchants and drive post-acquisition growth with strategic opportunities.
• Coordinate end-to-end campaign execution with merchants, including briefing and asset collection.
• Monitor campaign results and provide data-driven improvements.
• Analyse merchant KPIs to identify trends and risks; identify opportunities to expand Atome’s solutions.

Skills

Account Management

Business Development

Partner Management

Relationship building

Communication

Negotiation

Analytics

English proficiency

Job description

Job Description

• Build and maintain strong, long-term relationships with a portfolio of strategic merchant partners, acting as their primary point of contact and trusted advisor
• Develop a deep understanding of each merchant’s business goals, challenges, and success metrics to offer tailored solutions and services
• Act as the primary point of contact to support merchant growth, satisfaction, and performance
• Collaborate with the marketing team to co-develop comprehensive partnership plans aligned with lifecycle and commercial goals
• Support new merchant onboarding and act as a strategic growth partner post-acquisition - including discuss strategic opportunities, and address business challenges
• Collaborate with various team on online/offline campaigns aligned with lifecycle goals.
• Work closely with the marketing team to ensure merchants are included in relevant platform campaigns, loyalty programs, and seasonal pushes.
• Coordinate end-to-end campaign execution with merchants, including briefing, asset collection, and timeline management.
• Ensure seamless campaign integration by aligning campaign timing, messaging, and target segments.
• Monitor campaign results, share performance insights with internal teams and merchants, and recommend data-driven improvements.

Merchant Relationship & Performance Management

• Build and maintain strong, long-term relationships with a portfolio of strategic merchant partners, acting as their primary point of contact and trusted advisor
• Develop a deep understanding of each merchant’s business goals, challenges, and success metrics to offer tailored solutions and services
• Act as the primary point of contact to support merchant growth, satisfaction, and performance
• Collaborate with the marketing team to co-develop comprehensive partnership plans aligned with lifecycle and commercial goals
• Support new merchant onboarding and act as a strategic growth partner post-acquisition - including discuss strategic opportunities, and address business challenges

Campaign Strategy & Execution

• Collaborate with various team on online/offline campaigns aligned with lifecycle goals.
• Work closely with the marketing team to ensure merchants are included in relevant platform campaigns, loyalty programs, and seasonal pushes.
• Coordinate end-to-end campaign execution with merchants, including briefing, asset collection, and timeline management.
• Ensure seamless campaign integration by aligning campaign timing, messaging, and target segments.
• Monitor campaign results, share performance insights with internal teams and merchants, and recommend data-driven improvements.

Business Growth & Problem Solving

• Analyse merchant KPIs including GMV, transaction volume, conversion rate, and user acquisition to identify trends and risks.
• Identify opportunities to expand Atome’s solutions within existing accounts — including marketing integrations, loyalty tie-ins, or feature adoption.
• Support merchant commercial discussions (e.g., transaction fees, marketing support) with data-backed recommendations.
• Navigate and resolve merchant issues or escalations with professionalism and urgency.
• Proactively recommend strategies to improve merchant performance and maximize their ROI on the Atome platform.
• Track merchant sales performance regularly and identify opportunities for reactivation or upselling.

Cross-functional Collaboration

• Represent the merchant voice across teams — working with Marketing Operations, BI, etc.
• Share merchant insights with Marketing and operations to inform campaign planning and product roadmaps.

Job Requirements

• 6+ years of experience in Account Management, Business Development, or Partner Management, preferably in e-commerce, fintech, or payments.
• Growth mindset with a results-oriented approach and a focus on achieving KPIs and driving business growth.
• Strong merchant & customer-centric mindset and ability to deliver client satisfaction at scale.
• Excellent communication, negotiation, & interpersonal skills across levels of stakeholders.
• Strong analytical & problem-solving skills; able to translate data into actionable.
• Self-motivated and adaptable in a dynamic, fast-paced environment.
• Proficiency in English is required; Bahasa Malaysia and/or Mandarin is a strong advantage due to regional coverage.