Account Management Intern

Atome; Kuala Lumpur; On-site; MYR 100,000 - 201,000; Full time

Job summary

A leading fintech company in Kuala Lumpur is seeking a skilled professional to manage merchant relationships and execute marketing campaigns. The role entails building strong partnerships, understanding business goals, and ensuring effective campaign execution. Ideal candidates will possess strong relationship-building skills and experience in strategic marketing initiatives. This position offers an opportunity to work in a dynamic environment with a focus on innovation and collaboration.

Qualifications

• Strong relationship-building skills with merchant partners.
• Ability to analyze business goals and tailor solutions.
• Experience in campaign management and execution.

Responsibilities

• Build and maintain relationships with strategic merchant partners.
• Support merchant growth and satisfaction.
• Collaborate on online/offline campaigns.
• Collaborate with the marketing team to co-develop comprehensive partnership plans aligned with lifecycle and commercial goals.
• Support new merchant onboarding and act as a strategic growth partner post-acquisition – including discussing strategic opportunities, and addressing business challenges.
• Collaborate with various teams on online/offline campaigns aligned with lifecycle goals.
• Work closely with the marketing team to ensure merchants are included in relevant platform campaigns, loyalty programs, and seasonal pushes.
• Coordinate end-to-end campaign execution with merchants, including briefing, asset collection, and timeline management.
• Ensure seamless campaign integration by aligning campaign timing, messaging, and target segments.
• Monitor campaign results, share performance insights with internal teams and merchants, and recommend data-driven improvements

Skills

Relationship management

Strategic partnerships

Campaign planning

Data-driven decisions

Job description

About Atome Financial

Headquartered in Singapore, Atome Financial is building a world‑class tech‑enabled financial services platform that is the best companion of our customers lifetime. As a part of the Advance Intelligence Group, a Series D fintech unicorn and ranked Top 10 on LinkedIn’s 2023 Top Singapore StartUps list with over 1,400+ staff worldwide, we are united by a shared vision and purpose: to Advance with Intelligence for a Better Life – for our customers, colleagues and communities.

Atome Financial operates in 5 ASEAN markets (Singapore, Malaysia, Indonesia, Philippines, and Thailand). We have 3 key products:

• Atome BNPL: A leading buy now pay later brand in ASEAN and partners over thousands of online and offline brands
• Atome Card: A paylater anywhere card.
• Kredit Pintar: A leading Indonesia digital lending app, regulated and supervised by Indonesia's Financial Services Authority (OJK).

Our culture is built on values that are core to who we are and what we stand for:

• We foster an INNOVATION mindset
• We achieve results with EFFICIENCY and excellence
• We take pride in the QUALITY of our work
• We uphold INTEGRITY in all we do
• We embrace COLLABORATION to work across business lines and borders

Job Description

Merchant Relationship & Performance Management

• Build and maintain strong, long‑term relationships with a portfolio of strategic merchant partners, acting as their primary point of contact and trusted advisor
• Develop a deep understanding of each merchant's business goals, challenges, and success metrics to offer tailored solutions and services
• Act as the primary point of contact to support merchant growth, satisfaction, and performance
• Collaborate with the marketing team to co‑develop comprehensive partnership plans aligned with lifecycle and commercial goals
• Support new merchant onboarding and act as a strategic growth partner post‑acquisition – including discussing strategic opportunities, and addressing business challenges

Campaign Strategy & Execution

• Collaborate with various teams on online/offline campaigns aligned with lifecycle goals
• Work closely with the marketing team to ensure merchants are included in relevant platform campaigns, loyalty programs, and seasonal pushes
• Coordinate end‑to‑end campaign execution with merchants, including briefing, asset collection, and timeline management
• Ensure seamless campaign integration by aligning campaign timing, messaging, and target segments
• Monitor campaign results, share performance insights with internal teams and merchants, and recommend data‑driven improvements