Enterprise Merchant Growth Strategist

Grab; Petaling Jaya; Sur place; MYR 120 000 - 180 000; Plein temps

Avantages offerts par ce poste

Life Insurance

Medical Insurance

GrabFlex benefits

Parental leave

Birthday leave

LASA volunteering leave

Assistance programme

FlexWork hours

Résumé du poste

Grab is seeking an experienced Enterprise Merchants Manager to lead a portfolio of high-value F&B partners in Malaysia. You will blend strategic account planning with hands-on partnership to drive revenue growth and merchant retention, including marketing campaigns and new product launches.

The role requires strong data literacy, CRM proficiency, and comfort with AI tools and automation to scale impact. Based onsite at the Petaling Jaya office with regional travel as needed.

Qualifications

• 5+ years of experience in account management, sales, or a related field, preferably managing enterprise-level B2B clients.
• Proven track record of consistently meeting or exceeding revenue and customer satisfaction targets.
• In-depth knowledge of payment processing, merchant services, and related technologies, or demonstrated ability to quickly master domain-specific concepts.
• Proficiency with CRM software (Salesforce or equivalent) and ability to leverage data analytics to drive business decisions.
• Comfort using AI tools and automation platforms to enhance daily workflows and improve operational efficiency.
• Willingness to travel across Malaysia to meet and support merchant partners.

Responsabilités

• Manage and grow a portfolio of high-value enterprise merchant accounts through strategic planning, regular business reviews, and delivery of tailored solutions
• Pitch and implement marketing campaigns and new product offerings to drive incremental GMV, merchant engagement, and revenue targets
• Leverage CRM platforms, analytics tools, and AI-assisted automation to streamline workflows, forecast performance, and enhance merchant communication
• Collaborate with sales, product, and customer success teams to identify new opportunities, resolve escalations, and mitigate account risks
• Support merchant engagement across multiple cities in Malaysia as business needs require

Connaissances

Account management

Sales targets

Data analytics

CRM software

AI tools

Travel willingness

Outils

CRM platforms

AI automation tools

Description du poste

Grab is seeking an experienced Enterprise Merchants Manager to lead a portfolio of high-value F&B partners in Malaysia. You will blend strategic account planning with hands-on partnership to drive revenue growth and merchant retention, including marketing campaigns and new product launches.

The role requires strong data literacy, CRM proficiency, and comfort with AI tools and automation to scale impact. Based onsite at the Petaling Jaya office with regional travel as needed.