Strategic Key Account Manager - Foodservice Growth

STANDARD FOOD SOLUTIONS SDN BHD; Selangor; On-site; MYR 36,000 - 72,000; Full time

Benefits offered by this job

Medical allowance

Staff discount

Bonus

Performance incentives

Job summary

STANDARD FOOD SOLUTIONS SDN BHD is recruiting an Outdoor Sales Executive / Key Account Manager to identify new business opportunities, analyse customer inquiries, and build strong relationships with restaurants and hospitality clients. The role involves visiting customers, delivering quotations, and supporting after-sales service to secure ongoing partnerships.

The position requires understanding of the catering industry, market surveys, and proactive visits to drive growth.

Responsibilities

• Identify and develop new business opportunities by understanding customers' concerns or requirements, market needs (demands) or trends, and competitors' market share in order to achieve projected sales revenue.
• Analyse daily calls and follow up with potential customers' enquiries by preparing quotation or answering related questions.
• Review weekly sales call with superior and provide recommendations in order to secure new business.
• Understand the company's business structure, products and catering industry by starting with ground works, knowledge trainings, market survey and self-initiative restaurant visits.
• Provide strategic and practical plans to increase market shares and expand to new markets.
• Build strong relationship with potential customers by visiting their restaurants, assisting on enquiries or providing impromptu service such as during peak seasons.
• Resolve customers' complaints related to sales or services immediately by collaborating with relevant departments and escalating to superiors if necessary.
• Collect and analyse customer satisfaction survey and take appropriate actions plans to retain customers.
• Responsible to perform customers credit check and document all important customers' information and requirements (includes filling out necessary application forms) before proceeding with business transactions.
• Assist on account receivable (AR) issue and monitor newly secured customers' outstanding payments.
• Perform any other tasks as assigned by management.
• Follow and obey to company's policies and regulations.

Job description

STANDARD FOOD SOLUTIONS SDN BHD is recruiting an Outdoor Sales Executive / Key Account Manager to identify new business opportunities, analyse customer inquiries, and build strong relationships with restaurants and hospitality clients. The role involves visiting customers, delivering quotations, and supporting after-sales service to secure ongoing partnerships.

The position requires understanding of the catering industry, market surveys, and proactive visits to drive growth.