Strategic IT Account Manager - Client Relations

Stampede Solution; Kuala Lumpur; On-site; MYR 50,000 - 70,000; Full time

Job summary

Stampede Solution in Kuala Lumpur is seeking an experienced Account Manager to foster strong client relationships and ensure effective implementation of software solutions. This role involves understanding client needs, proactively addressing concerns, and facilitating communication between clients and technical support.

The ideal candidate will possess excellent communication skills and a solid technical understanding of our software, ensuring clients maximize their use and satisfaction. Join us and contribute to continuous improvement based on client feedback.

Qualifications

• Strong communication skills to liaise with clients effectively.
• Technical knowledge to understand and explain software solutions.
• Experience in account management or similar roles.

Responsibilities

• Develop and maintain relationships with clients and decision-makers.
• Act as main contact for understanding client needs and software alignment.
• Proactively address client concerns and ensure timely issue resolution.
• Advocate for client needs towards product development.
• Identify upselling and cross-selling opportunities.

Skills

Client relationship management

Excellent communication skills

Technical understanding of software

Proactive approach to customer satisfaction

Job description

Stampede Solution in Kuala Lumpur is seeking an experienced Account Manager to foster strong client relationships and ensure effective implementation of software solutions. This role involves understanding client needs, proactively addressing concerns, and facilitating communication between clients and technical support.

The ideal candidate will possess excellent communication skills and a solid technical understanding of our software, ensuring clients maximize their use and satisfaction. Join us and contribute to continuous improvement based on client feedback.