Strategic Account Manager - IT & Banking Solutions

SILVERLAKE INNOVATION PARTNERS SDN. BHD.; Petaling Jaya; On-site; MYR 54,000 - 90,000; Full time

Job summary

SILVERLAKE INNOVATION PARTNERS SDN. BHD. is seeking an Account Manager for a full-time onsite role in Malaysia.

The role requires a strategic mindset to drive revenue growth, ensure client satisfaction, and support the deployment of Silverlake's banking and digital transformation solutions. You will work with sales, technical support and product development to tailor high-quality services to client needs, manage the full sales cycle, and identify upsell opportunities while maintaining strong

Qualifications

• Diploma or Degree in IT related field.
• At least 2 years of sales, business development, or account management experience. Fresh graduate welcome to apply; training provided.
• Good English proficiency in both oral and written.
• Able to analyze data and generate client insights.
• Strong communication, presentation and negotiation skills.
• Ability to build and maintain strong client relationships.
• Aptitude to learn about IT industry and various IT solutions and systems.
• Knowledge of financial software, banking systems, or digital transformation solutions.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint).
• Ability to work independently and in a team.

Responsibilities

• Build and maintain lasting relationships with clients and partners by understanding focus and needs and anticipating them in advance.
• Serve as the primary point of contact for key accounts, addressing client needs and expectations.
• Develop strategies to enhance customer engagement and retention.
• Coordinate internal and external resources to ensure seamless service delivery.
• Identify upselling and cross-selling opportunities to increase revenue.
• Manage the entire sales cycle from opportunity to renewal and invoicing, coordinating with delivery teams.

Skills

Sales experience

Account management

Business development

English proficiency

Communication skills

Negotiation

Data analysis

Microsoft Office

Teamwork

Independent work

Education

Diploma or Degree in IT related field

Tools

Microsoft Office

Job description

SILVERLAKE INNOVATION PARTNERS SDN. BHD. is seeking an Account Manager for a full-time onsite role in Malaysia.

The role requires a strategic mindset to drive revenue growth, ensure client satisfaction, and support the deployment of Silverlake's banking and digital transformation solutions. You will work with sales, technical support and product development to tailor high-quality services to client needs, manage the full sales cycle, and identify upsell opportunities while maintaining strong