IT Account Manager/ Client Relation

Stampede Solution; Kuala Lumpur; On-site; MYR 50,000 - 70,000; Full time

Job summary

Stampede Solution in Kuala Lumpur is seeking an experienced Account Manager to foster strong client relationships and ensure effective implementation of software solutions. This role involves understanding client needs, proactively addressing concerns, and facilitating communication between clients and technical support.

The ideal candidate will possess excellent communication skills and a solid technical understanding of our software, ensuring clients maximize their use and satisfaction. Join us and contribute to continuous improvement based on client feedback.

Qualifications

• Strong communication skills to liaise with clients effectively.
• Technical knowledge to understand and explain software solutions.
• Experience in account management or similar roles.

Responsibilities

• Develop and maintain relationships with clients and decision-makers.
• Act as main contact for understanding client needs and software alignment.
• Proactively address client concerns and ensure timely issue resolution.
• Advocate for client needs towards product development.
• Identify upselling and cross-selling opportunities.

Skills

Client relationship management

Excellent communication skills

Technical understanding of software

Proactive approach to customer satisfaction

Job description

Key Accountabilities

Stampede Solution is the leading technology provider to the Accounts Receivable Management and Recovery industry in Malaysia. As an Account Manager, you will play a pivotal role in building and maintaining strong relationships with our clients. Your primary responsibility is to understand the unique needs of our clients, ensuring the successful implementation and ongoing utilization of our software solutions. This role requires a combination of excellent communication skills, a technical understanding of our products, and a proactive approach to customer satisfaction.

Key Roles

Client Relationship Management:

• Develop and maintain strong, long-lasting relationships with key decision-makers and users within client organizations.
• Act as the main point of contact for clients in understanding their business objectives, and ensuring our software aligns with their needs.
• Proactively identify and address client’s concerns or issues, working closely with internal teams to ensure timely resolution.
• Serve as a liaison between clients and our technical support team, in ensuring that issues are resolved efficiently.
• Identify opportunities for upselling and cross-selling additional modules, features, and services to existing clients based on their evolving needs.
• Gather client feedback on our software and services, providing insights to the internal teams for continuous improvement.
• Advocate for clients' needs within the organization to drive product development and enhancements.

Product Knowledge and Consultation:

• Demonstrate a deep understanding of our Account Receivables and Recovery Software, staying informed about product updates and new features.
• Provide consultative guidance to clients on best practices, customization options, and how to maximize the benefits of our software.

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