L2 Application Support (Enterprise Software)

Stampede Solution; Kuala Lumpur; On-site; MYR 78,000 - 112,000; Full time

Benefits offered by this job

Health and medical coverage

Career development and training

Flexible working arrangements

Work-life balance

Job summary

Stampede Solution is seeking an experienced L2 Application/IT Support professional to join our technical team in Bangsar South, Kuala Lumpur. You will own complex issues, troubleshoot enterprise software, and act as the bridge between end users and development teams to minimize disruption to client operations.

We look for 2–4 years in L2 support, strong knowledge of Windows and Linux, SQL queries, and experience with ticketing systems.

Qualifications

• 2-4 years of professional experience in L2 application support or technical support roles in enterprise software environments.
• Strong understanding of enterprise software systems, database concepts, and application architecture.
• Proficiency in troubleshooting tools, diagnostic utilities, and system monitoring software.
• Experience with ticketing systems and support management platforms.
• Excellent knowledge of Windows and/or Linux operating systems and network fundamentals.
• Familiarity with SQL queries and basic database administration concepts.
• Certification in CompTIA A+, Microsoft certifications, or similar is advantageous.

Responsibilities

• Provide advanced technical support for enterprise software applications, handling complex issues that exceed first-level support capabilities.
• Troubleshoot and diagnose application-related problems, including performance issues, system integration failures, and functionality defects.
• Document and elevate issues with detailed records of problems, resolutions, and workarounds in ticketing systems.
• Collaborate with application development teams to identify root causes and implement permanent solutions.
• Configure and customise enterprise software according to client requirements and business specifications.
• Conduct user training and technical guidance to help clients maximise software functionality.
• Monitor system performance, identify bottlenecks, and recommend optimisations.
• Maintain comprehensive knowledge documentation and create technical guides for common issues and procedures.
• Provide on-call support during critical system outages or production incidents as required.
• Liaise with clients to understand their business needs and provide proactive technical solutions.

Skills

Windows

Linux

SQL

Troubleshooting tools

Communication

Tools

Monitoring software

Ticketing platforms

Job description

L2 Application Support (Enterprise Software)

About the role Stampede Solution is seeking an experienced L2 Application/IT Support (Enterprise Software) professional to join our dynamic technical support team. This is a full-time position based in Bangsar South, Kuala Lumpur. In this role, you will provide second-level technical support for enterprise software applications, serving as a critical bridge between end-users and our development teams. You will take ownership of complex technical issues, troubleshoot application problems, and ensure minimal disruption to our clients' business operations. This position is essential to maintaining service quality and customer satisfaction across our enterprise client base.

Key responsibilities

Provide advanced technical support for enterprise software applications, handling complex issues that exceed first-level support capabilities

Troubleshoot and diagnose application-related problems, including performance issues, system integration failures, and functionality defects

Document and elevate issues appropriately, maintaining detailed records of problems, resolutions, and workarounds in ticketing systems

Collaborate with application development teams to identify root causes and implement permanent solutions

Configure and customise enterprise software according to client requirements and business specifications

Conduct user training and technical guidance to help clients maximise software functionality

Monitor system performance, identify bottlenecks, and recommend optimisations

Maintain comprehensive knowledge documentation and create technical guides for common issues and procedures

Provide on-call support during critical system outages or production incidents as required

Liaise with clients to understand their business needs and provide proactive technical solutions

What we are looking for

2-4 years of professional experience in L2 application support or technical support roles, specifically with enterprise software environments

Strong understanding of enterprise software systems, database concepts, and application architecture

Proficiency in troubleshooting tools, diagnostic utilities, and system monitoring software

Experience with ticketing systems and support management platforms

Excellent knowledge of Windows and/or Linux operating systems and network fundamentals

Familiarity with SQL queries and basic database administration concepts

Strong analytical and problem-solving skills with the ability to work through complex technical challenges methodically

Excellent communication skills, capable of explaining technical concepts to non-technical users

Ability to manage multiple tickets and prioritise workload effectively in a fast‑paced environment

Customer-focused mindset with patience and commitment to delivering quality support

Certification in relevant technologies (CompTIA A+, Microsoft certifications, or similar) is advantageous

Experience with specific enterprise applications (ERP, CRM, or business management systems) is highly desirable

What we offer

At Stampede Solution, we are committed to fostering a supportive and collaborative workplace where technical excellence is rewarded and professional growth is encouraged. We offer a competitive salary package commensurate with experience and qualifications. Our benefits include comprehensive health and medical coverage, career development and training opportunities to stay current with emerging technologies, and a structured pathway for advancement to senior technical or management roles. We provide a collaborative team environment where your expertise is valued and your contributions directly impact client success. Additionally, we offer flexible working arrangements where possible, and we maintain a healthy work-life balance culture. We are committed to creating an inclusive workplace and welcome applications from candidates of all backgrounds.

About us

Stampede Solution is a forward-thinking technology services company dedicated to delivering innovative IT solutions and exceptional support services to enterprise clients. With a strong reputation for technical excellence and customer‑centric service delivery, we pride ourselves on building lasting partnerships with our clients. Our team comprises skilled professionals who are passionate about solving complex technical challenges and driving business value through technology. We operate in a dynamic, collaborative environment where continuous learning and professional development are integral to our culture. At Stampede Solution, we believe that our people are our greatest asset, and we are committed to supporting their growth and success.