Strategic Enterprise CSM & Delivery Lead

Ant International; Kuala Lumpur; On-site; MYR 100,000 - 180,000; Full time

Job summary

Ant International in Malaysia seeks an Enterprise Customer Success Manager to lead the end-to-end service strategy for strategic enterprise accounts, from solution design to scaled success and premium onboarding.

You will translate complex business requirements into service frameworks, own delivery governance, mentor teams, and collaborate with Product, Engineering, Sales, and Operations to realize long-term client value.

Qualifications

• Minimum 4 years of enterprise customer success experience.
• Native or near-native English fluency.
• Ability to architect end-to-end solution workflows.
• Strong stakeholder management and executive presence.
• Mentorship mindset with experience scaling teams.

Responsibilities

• Strategic Solution Consulting: translate complex business requirements into service frameworks and define SLA architectures.
• Complex Delivery Leadership: drive go-live for high-stakes deployments and manage escalations.
• Cross-org Orchestration: align Product, Engineering, Sales, and Operations to resolve issues.
• Service Excellence & Team Enablement: create scalable playbooks and uplift service capabilities; mentor juniors.

Skills

English fluency

Stakeholder management

Executive presence

Mentorship

Solution design

Job description

Ant International in Malaysia seeks an Enterprise Customer Success Manager to lead the end-to-end service strategy for strategic enterprise accounts, from solution design to scaled success and premium onboarding.

You will translate complex business requirements into service frameworks, own delivery governance, mentor teams, and collaborate with Product, Engineering, Sales, and Operations to realize long-term client value.