Senior CSM & Enterprise Account Lead — APAC, Remote

Capcon Asia

Kuala Lumpur

Remote

MYR 200,000 - 350,000

Full time

14 days+

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Benefits offered by this job

Remote-first

Regional travel

Commission-based earnings

Job summary

Capcon Asia is seeking a Senior Customer Success & Account Manager to own and expand a portfolio of enterprise/regional APAC clients. You will lead renewals, upsells, and cross-sells while coordinating with Malaysia-based implementation and tech teams.

The role is remote-first with regional travel, reporting to the Head of Customer Success. You must have 8+ years in Customer Success/Account Management, strong experience with enterprise SaaS, and Mandarin fluency.

Qualifications

8+ years of experience in Customer Success / Account Management / Solution Consulting.
Proven track record with enterprise/regional SaaS clients.
Mandarin fluency is required; Cantonese a plus.

Responsibilities

Lead customer success engagements post-implementation.
Be the main point of contact for enterprise clients (mainly compliance stakeholders).
Drive product adoption, usage and retention across accounts.
Identify up-sell/cross-sell opportunities and manage renewal cycles.
Coordinate with internal teams to address client needs and feed roadmap input.
Track client health scores and mitigate churn risks.