Enterprise Customer Success Lead — Strategy & Delivery

Ant Group; Kuala Lumpur; On-site; MYR 120,000 - 210,000; Full time

Job summary

Ant Group Malaysia is seeking an Enterprise Customer Success Manager to lead end-to-end service strategies for strategic enterprise accounts, ensuring premium onboarding and long-term client value realization.

You will translate business requirements into tailored service frameworks, own the delivery lifecycle, and coordinate across Product, Engineering, Sales, and Operations to accelerate value realization.

Qualifications

• 4+ years in enterprise customer success.
• Native or near-native English fluency.
• Deep product acumen with end-to-end solution workflows.
• Strong stakeholder management and executive presence.

Responsibilities

• Strategic Solution Consulting — Serve as a trusted advisor to enterprise clients; translate complex business requirements into tailored service frameworks, define SLA architectures, and set customer success metrics
• Complex Delivery Leadership — Own the critical path from business needs to product implementation; steer integration troubleshooting, manage escalations, and drive seamless go-live for high-stakes deployments
• Cross-org Orchestration & Influence — Function as the primary client escalation point; mobilize and align senior stakeholders across Product, Engineering, Sales, and Operations to resolve systemic issues and remove blockers
• Service Excellence & Team Enablement — Codify domain expertise into scalable playbooks and best practices; mentor junior team members and elevate the overall service capability of the organization

Education

Undergraduate

Job description

Ant Group Malaysia is seeking an Enterprise Customer Success Manager to lead end-to-end service strategies for strategic enterprise accounts, ensuring premium onboarding and long-term client value realization.

You will translate business requirements into tailored service frameworks, own the delivery lifecycle, and coordinate across Product, Engineering, Sales, and Operations to accelerate value realization.