Ant International-Enterprise Customer Success Manager-Malaysia

Ant International; Kuala Lumpur; On-site; MYR 100,000 - 180,000; Full time

Job summary

Ant International in Malaysia seeks an Enterprise Customer Success Manager to lead the end-to-end service strategy for strategic enterprise accounts, from solution design to scaled success and premium onboarding.

You will translate complex business requirements into service frameworks, own delivery governance, mentor teams, and collaborate with Product, Engineering, Sales, and Operations to realize long-term client value.

Qualifications

• Minimum 4 years of enterprise customer success experience.
• Native or near-native English fluency.
• Ability to architect end-to-end solution workflows.
• Strong stakeholder management and executive presence.
• Mentorship mindset with experience scaling teams.

Responsibilities

• Strategic Solution Consulting: translate complex business requirements into service frameworks and define SLA architectures.
• Complex Delivery Leadership: drive go-live for high-stakes deployments and manage escalations.
• Cross-org Orchestration: align Product, Engineering, Sales, and Operations to resolve issues.
• Service Excellence & Team Enablement: create scalable playbooks and uplift service capabilities; mentor juniors.

Skills

English fluency

Stakeholder management

Executive presence

Mentorship

Solution design

Job description

Ant International-Enterprise Customer Success Manager-Malaysia

Mission: Lead the end-to-end service strategy for strategic enterprise accounts — from solution design to scaled success, ensuring premium onboarding experience and long-term client value realization.

• Key Responsibilities:
• Strategic Solution Consulting — Serve as a trusted advisor to enterprise clients; translate complex business requirements into tailored serviceframeworks, define SLA architectures, and set customer success metrics
• Complex Delivery Leadership — Own the critical path from business needs to product implementation; steer integration troubleshooting, manage escalations, and drive seamless go-live for high-stakes deployments
• Cross-org Orchestration & Influence — Function as the primary client escalation point; mobilize and align senior stakeholders across Product, Engineering, Sales, and Operations to resolve systemic issues and remove blockers
• Service Excellence & Team Enablement — Codify domain expertise into scalable playbooks and best practices; mentor junior team members and elevate the overall service capability of the organization - At least 4 years and above experience in enterprise customer success, solution consulting.
• - Native or near-native English fluency， conversations and navigate complex commercial negotiations independently
• - Deep product acumen with the ability to architect end-to-end solution workflows; comfortable translating technical constraints into business trade-offs
• - Strong stakeholder management and executive presence; proven ability to influence without authority and drive consensus across distributed teams
• - Mentorship mindset with experience scaling team capabilities and contributing to service methodology development