Enterprise Customer Success Architect

Ant International; Kuala Lumpur; On-site; MYR 180,000 - 280,000; Full time

Job summary

Ant International seeks a lead to own end-to-end service strategy for strategic enterprise accounts, ensuring premium onboarding and long-term client value realization.

You will translate complex business requirements into tailored service frameworks, lead complex delivery initiatives, and coordinate across Product, Engineering, Sales, and Operations while mentoring junior team members to elevate service capabilities.

Qualifications

• At least 4+ years of enterprise customer success or solution consulting experience.
• Native or near-native English fluency; able to navigate complex negotiations.
• Deep product acumen; architect end-to-end solution workflows.
• Strong stakeholder management and executive presence; influence without authority.
• Mentorship mindset with experience scaling team capabilities.

Responsibilities

• Strategic Solution Consulting — translate business requirements into tailored service frameworks, define SLA architectures and metrics.
• Complex Delivery Leadership — own the critical path from needs to product implementation and drive go-live for high-stakes deployments.
• Cross-org Orchestration & Influence — serve as primary client escalation point; align senior stakeholders across Product, Engineering, Sales, and Operations.
• Service Excellence & Team Enablement — codify domain expertise into scalable playbooks and mentor junior team members.

Skills

Enterprise CS

Solution Consulting

Stakeholder Management

Executive Presence

Mentorship

Job description

Ant International seeks a lead to own end-to-end service strategy for strategic enterprise accounts, ensuring premium onboarding and long-term client value realization.

You will translate complex business requirements into tailored service frameworks, lead complex delivery initiatives, and coordinate across Product, Engineering, Sales, and Operations while mentoring junior team members to elevate service capabilities.