Customer Success Manager

Ant International; Kuala Lumpur; On-site; MYR 180,000 - 280,000; Full time

Job summary

Ant International seeks a lead to own end-to-end service strategy for strategic enterprise accounts, ensuring premium onboarding and long-term client value realization.

You will translate complex business requirements into tailored service frameworks, lead complex delivery initiatives, and coordinate across Product, Engineering, Sales, and Operations while mentoring junior team members to elevate service capabilities.

Qualifications

• At least 4+ years of enterprise customer success or solution consulting experience.
• Native or near-native English fluency; able to navigate complex negotiations.
• Deep product acumen; architect end-to-end solution workflows.
• Strong stakeholder management and executive presence; influence without authority.
• Mentorship mindset with experience scaling team capabilities.

Responsibilities

• Strategic Solution Consulting — translate business requirements into tailored service frameworks, define SLA architectures and metrics.
• Complex Delivery Leadership — own the critical path from needs to product implementation and drive go-live for high-stakes deployments.
• Cross-org Orchestration & Influence — serve as primary client escalation point; align senior stakeholders across Product, Engineering, Sales, and Operations.
• Service Excellence & Team Enablement — codify domain expertise into scalable playbooks and mentor junior team members.

Skills

Enterprise CS

Solution Consulting

Stakeholder Management

Executive Presence

Mentorship

Job description

Headquartered in Singapore, Ant International powers the future of global commerce with digital innovation for everyone and every business to thrive. In close collaboration with partners, we support merchants of all sizes worldwide to realize their growth aspirations through a comprehensive range of tech-driven digital payment and financial services solutions.

About the Role

Lead the end-to-end service strategy for strategic enterprise accounts — from solution design to scaled success, ensuring premium onboarding experience and long-term client value realization.

Responsibilities

• Strategic Solution Consulting — Serve as a trusted advisor to enterprise clients; translate complex business requirements into tailored service frameworks, define SLA architectures, and set customer success metrics.
• Complex Delivery Leadership — Own the critical path from business needs to product implementation; steer integration troubleshooting, manage escalations, and drive seamless go-live for high-stakes deployments.
• Cross-org Orchestration & Influence — Function as the primary client escalation point; mobilize and align senior stakeholders across Product, Engineering, Sales, and Operations to resolve systemic issues and remove blockers.
• Service Excellence & Team Enablement — Codify domain expertise into scalable playbooks and best practices; mentor junior team members and elevate the overall service capability of the organization.

Qualifications

• At least 4 years and above experience in enterprise customer success, solution consulting.
• Native or near-native English fluency, conversations and navigate complex commercial negotiations independently
• Deep product acumen with the ability to architect end-to‑end solution workflows; comfortable translating technical constraints into business trade‑offs
• Strong stakeholder management and executive presence; proven ability to influence without authority and drive consensus across distributed teams
• Mentorship mindset with experience scaling team capabilities and contributing to service methodology development