Customer Program Management Specialist

Hiredly X; Kulim; On-site; MYR 60,000 - 90,000; Full time

Job summary

Hiredly X in Malaysia seeks a proactive account manager to oversee customer profitability, forecasting, planning and monitoring of strategy execution, with guidance from senior team members.

You will coordinate demand management, ECO activities, pricing support, contract terms, and strive to maintain high customer satisfaction while driving efficiency.

Qualifications

• Guided by senior team members, manages customer account profitability, forecasting and planning.
• Manages Order and Demand demand management.
• Coordinates ECO implementation, 4M, readiness, new build, exposure/liability, and rework.

Responsibilities

• Assist in profitability analysis and forecasting under supervision.
• Oversee order and demand management processes.
• Support ECO activities including readiness and risk management.

Job description

• With guidance from more experienced team members manages customer account profitability, forecasting, planning and monitoring efficiency and execution of strategies.
• Manages Order and Demand demand managements
• ECO management and coordinates ECO implementation, 4M, readiness, new build, exposure/liability, rework and also NRE
• Strong participation in pricing/bid preparation and the development and management of contract terms.
• Manages and monitors customer satisfaction day to ...