Strategic Client Solutions Leader

Asurion; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

Asurion is seeking a Client Solutions Manager in Malaysia to translate client needs into commercially viable solutions, working with Account Management and cross-functional teams through concept, business case, client presentation, development, and implementation. You will collaborate with clients to evaluate performance, develop innovative solutions, and deliver compelling proposals.

This role requires strong communication, stakeholder management, and project leadership in a fast-paced

Qualifications

• Bachelor's degree required; master’s degree preferred.
• 5–7 years in consulting, solutioning, agency, product design, product management, or product marketing.
• Strong client and stakeholder management skills with high emotional intelligence.
• Excellent communication, presentation, and storytelling capability.
• Strong project management skills and the ability to manage multiple priorities simultaneously.
• Commercial mindset with the ability to assess opportunities beyond technical feasibility.
• Confidence to challenge constructively, influence without authority, and defend recommendations while maintaining strong relationships.
• Resilience and adaptability in a fast-paced, client-facing environment.
• Strong problem-solving skills and the ability to turn complex information into clear recommendations.

Responsibilities

• Collaborate with clients and internal stakeholders to evaluate current product performance, identify innovative solutions, and drive strategic success.
• Utilize industry case studies and market research to understand client business problems and develop optimal product solutions.
• Partner with Account Management teams to develop and deliver presentations and proposals, effectively demonstrating the value of Asurion products and services.
• Build and maintain advisory-oriented relationships with clients, understanding their business conditions, goals, and operational challenges.
• Adapt approaches based on client motives, interests, and needs to achieve success.
• Present product needs compellingly, developing a strong case for Asurion's offerings, ensuring alignment with client visions and business outcomes.
• Demonstrate deep knowledge of the client's market, trends, business strategy, and objectives.
• Foster a collaborative environment, championing strong coalitions around solution initiatives and go-to-market activities, advising clients with industry best practices.
• Partner with various stakeholders, facilitating successful implementation of new solutions with defined KPI measurements.
• Lead cross-functional teams to build solution constructs supporting Asurion's product investment prioritization and overall strategy.
• Identify and evaluate customer business goals, suggesting aligned product solutions.
• Ensure client requirements are integrated into the regional product development process, fostering a collaborative environment prioritizing client-focused solutions.
• Communicate client feedback, market trends, and competitive insights to inform and enhance the product development strategy.
• Support the Client Program Management team during the localization of solutions and deployment of new client programs.
• Troubleshoot and lead efforts where client-specific solutions are required due to localization or regulation.

Skills

Client management

Stakeholder management

Communication

Presentation skills

Storytelling

Project management

Commercial mindset

Problem solving

Education

Bachelor's degree

Master's degree

Job description

Asurion is seeking a Client Solutions Manager in Malaysia to translate client needs into commercially viable solutions, working with Account Management and cross-functional teams through concept, business case, client presentation, development, and implementation. You will collaborate with clients to evaluate performance, develop innovative solutions, and deliver compelling proposals.

This role requires strong communication, stakeholder management, and project leadership in a fast-paced