Client Solutions Manager

Asurion; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

Asurion is seeking a Client Solutions Manager in Malaysia to translate client needs into commercially viable solutions, working with Account Management and cross-functional teams through concept, business case, client presentation, development, and implementation. You will collaborate with clients to evaluate performance, develop innovative solutions, and deliver compelling proposals.

This role requires strong communication, stakeholder management, and project leadership in a fast-paced

Qualifications

• Bachelor's degree required; master’s degree preferred.
• 5–7 years in consulting, solutioning, agency, product design, product management, or product marketing.
• Strong client and stakeholder management skills with high emotional intelligence.
• Excellent communication, presentation, and storytelling capability.
• Strong project management skills and the ability to manage multiple priorities simultaneously.
• Commercial mindset with the ability to assess opportunities beyond technical feasibility.
• Confidence to challenge constructively, influence without authority, and defend recommendations while maintaining strong relationships.
• Resilience and adaptability in a fast-paced, client-facing environment.
• Strong problem-solving skills and the ability to turn complex information into clear recommendations.

Responsibilities

• Collaborate with clients and internal stakeholders to evaluate current product performance, identify innovative solutions, and drive strategic success.
• Utilize industry case studies and market research to understand client business problems and develop optimal product solutions.
• Partner with Account Management teams to develop and deliver presentations and proposals, effectively demonstrating the value of Asurion products and services.
• Build and maintain advisory-oriented relationships with clients, understanding their business conditions, goals, and operational challenges.
• Adapt approaches based on client motives, interests, and needs to achieve success.
• Present product needs compellingly, developing a strong case for Asurion's offerings, ensuring alignment with client visions and business outcomes.
• Demonstrate deep knowledge of the client's market, trends, business strategy, and objectives.
• Foster a collaborative environment, championing strong coalitions around solution initiatives and go-to-market activities, advising clients with industry best practices.
• Partner with various stakeholders, facilitating successful implementation of new solutions with defined KPI measurements.
• Lead cross-functional teams to build solution constructs supporting Asurion's product investment prioritization and overall strategy.
• Identify and evaluate customer business goals, suggesting aligned product solutions.
• Ensure client requirements are integrated into the regional product development process, fostering a collaborative environment prioritizing client-focused solutions.
• Communicate client feedback, market trends, and competitive insights to inform and enhance the product development strategy.
• Support the Client Program Management team during the localization of solutions and deployment of new client programs.
• Troubleshoot and lead efforts where client-specific solutions are required due to localization or regulation.

Skills

Client management

Stakeholder management

Communication

Presentation skills

Storytelling

Project management

Commercial mindset

Problem solving

Education

Bachelor's degree

Master's degree

Job description

Asurion partners with leading telcos, OEMs, and retailers to deliver solutions across device protection, extended warranty, trade-in, upgrade, and other technology services.

As a Client Solutions Manager, you'll work closely with Account Management and cross-functional teams to turn client needs and business opportunities into commercially viable solutions.

This is a highly collaborative, client-facing role that combines solution development, stakeholder management, commercial thinking, and project execution. You'll help take opportunities from initial concept and business case through client presentation, development, and implementation.

Key Responsibilities:

Strategic Leadership

• Collaborate with clients and internal stakeholders to evaluate current product performance, identify innovative solutions, and drive strategic success.
• Utilize industry case studies and market research to understand client business problems and develop optimal product solutions.
• Partner with Account Management teams to develop and deliver presentations and proposals, effectively demonstrating the value of Asurion products and services.

Client Relationship Management

• Build and maintain strong advisory-oriented relationships with clients, understanding their business conditions, goals, and operational challenges.
• Adapt approaches based on client motives, interests, and needs to achieve success.

Product Advocacy and Communication

• Present product needs compellingly, developing a strong case for Asurion's offerings, ensuring alignment with client visions and business outcomes.
• Demonstrate deep knowledge of the client's market, trends, business strategy, and objectives.

Collaboration and Teamwork

• Foster a collaborative environment, championing strong coalitions around solution initiatives and go-to-market activities, advising clients with industry best practices.
• Partner with various stakeholders, facilitating successful implementation of new solutions with defined KPI measurements.

Innovation and Growth

• Lead cross-functional teams to build solution constructs supporting Asurion's product investment prioritization and overall strategy.
• Identify and evaluate customer business goals, suggesting aligned product solutions.

Collaboration with Product Development

• Ensure client requirements are integrated into the regional product development process, fostering a collaborative environment prioritizing client-focused solutions.
• Communicate client feedback, market trends, and competitive insights to inform and enhance the product development strategy.

Collaboration with Client Program Management

• Support the Client Program Management team during the localization of solutions and deployment of new client programs.
• Troubleshoot and lead efforts where client-specific solutions are required due to localization or regulation.

What We're Looking For

• Bachelor's Degree required; master’s degree preferred.
• 5–7 years in consulting, solutioning, agency, product design, product management, or product marketing. Relevant experience in insurance, extended warranty, or device protection will be viewed favourably.
• Strong client and stakeholder management skills with high emotional intelligence.
• Excellent communication, presentation, and storytelling capability.
• Strong project management skills and the ability to manage multiple priorities simultaneously.
• Commercial mindset with the ability to assess opportunities beyond technical feasibility.
• Confidence to challenge constructively, influence without authority, and defend recommendations while maintaining strong relationships.
• Resilience and adaptability in a fast-paced, client-facing environment.
• Strong problem-solving skills and the ability to turn complex information into clear recommendations.

We're open to candidates from a range of backgrounds, including:

• Project / Program Management
• Product Management / Product Development
• Business Development
• Client Solutions / Consultative Sales
• Commercial roles with strong project-management exposure
• Client-facing Technology / IT environments

Experience within telco, retail, OEM/device ecosystems, technology, insurance, extended warranty, or device protection would be advantageous, but isn't essential.

We're particularly interested in people who can demonstrate a track record of understanding client needs, developing solutions, influencing stakeholders, and driving initiatives through to delivery.

Digital & AI Mindset

You don't need to be an AI specialist, but we're interested in candidates who are curious about emerging technology and can demonstrate how they've practically used tools such as ChatGPT, Claude, or similar platforms to improve the way they work.

What Success Looks Like

You'll thrive in this role if you're someone who can connect the dots between client needs, commercial considerations, technology, and execution.

You're comfortable building trusted relationships, challenging constructively when needed, managing several priorities at once, and bringing different teams together to turn an opportunity into a successful solution.

About Asurion

Asurion helps more than 300 million people around the world unlock their technology’s untapped potential. We create innovative technology solutions that help keep consumers connected, from comprehensive protection to smart tech help that redefines expertise. We are the global leader of connected life services with 55 offices worldwide and working with 120 respected companies you’ve heard of whose products you love. Asurion’s 19,000 employees and counting deliver a seamless, award-winning customer experience, anticipating their needs and providing tailored services reachable within one touch. We are regularly recognized for our excellence in service, customer support and as a best place to work.

How we work together?

When we all act as leaders, we make Asurion great. At the core of this philosophy are our Leadership Principles, a common language we all live by to drive success. Asurion is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

For more information, please visit www.asurion.com