Store Supervisor – Fashion Retail, KPI-Driven

MAP ACTIVE MALAYSIA SDN. BHD.; West Coast Division; On-site; MYR 27,000 - 47,000; Full time

Job summary

Converse Malaysia - MAP Active Malaysia is looking for a Store Supervisor to oversee daily store operations at Converse Imago Mall, Kota Kinabalu. You will manage sales floor activities, assist customers, and ensure KPI targets are met while maintaining store presentation.

Proactive in customer service, you will lead a small team, monitor stock and till procedures, and communicate product features to drive sales. Shift work and weekends are required in a fast-paced environment.

Qualifications

• 1-3 years retail experience, preferably in sports, fashion or lifestyle stores.
• Able to work retail hours, including shifts, holidays and weekends.
• Strong communication and sales-driven attitude.

Responsibilities

• Oversee and execute daily store operations.
• Proactively handle customer queries and needs.
• Achieve and monitor store KPI metrics (sales, CR, UPT, ATV).
• Manage visual merchandising, inventory, stock takes and housekeeping.
• Operate till with accurate cash/credit handling.
• Maintain product knowledge and promote benefits to drive sales.
• Build connections with customers to foster loyalty and repeat business.
• Perform ad-hoc duties as assigned by Line Manager.

Skills

Customer service

Sales driven

Communication skills

Team player

Visual merchandising

POS / till operations

Tools

POS system

Job description

Converse Malaysia - MAP Active Malaysia is looking for a Store Supervisor to oversee daily store operations at Converse Imago Mall, Kota Kinabalu. You will manage sales floor activities, assist customers, and ensure KPI targets are met while maintaining store presentation.

Proactive in customer service, you will lead a small team, monitor stock and till procedures, and communicate product features to drive sales. Shift work and weekends are required in a fast-paced environment.